Contact Center Quality Analyst monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Analyst typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Protovate's past is rich with milestone moments in web development. Today, we continue this legacy by identifying and hiring the most skilled development talent from around the globe and pair them with our respected leadership. Our clients expect the best, and we deliver it.
We are looking for a Quality Analyst to join our team and help with testing products to meet our organization’s quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers.Ultimately, you will work with a small team to ensure our products meet our organization’s quality standards.
Responsibilities
Identify and remedy defects within the production process
Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
Compile and analyze statistical data
Ensure that user expectations are met during the testing process
Draft quality assurance policies and procedures
Investigate customer complaints and product issues
Requirements and skills
Proven work experience as a Quality Analyst or similar role
Experience in quality inspection, auditing and testing
Excellent communication skills, both written and verbal
Strong computer skills and knowledge of QA databases and applications
Strong analytical and problem-solving skills
Meticulous attention to detail
Relevant training and/or certifications as a Quality Analyst
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0 Contact Center Quality Analyst jobs found in Stockton, CA area