Contact Center Quality Analyst jobs in Tulsa, OK

CONTACT CENTER AGENT - BILINGUAL

Job Title: Contact Center Agent                                                                       Department: Contact Center/33rd W Ave Branch

Starting Pay: $16.25
Job Summary:

In our Contact Center we assist inbound callers with the following support issues: On-Call banking access, Internet banking questions and navigation, general account questions, stop payments, telephone transfers, debit card questions, increases & travel requests. We maintain and return customer calls on our after hour call center message center, and follow-up with customers & non-customer regarding website product inquiries. In addition, we answer general banking questions via our BANNO online chat feature.

Duties/Responsibilities:

• Assist customer by phone or in person with the following support issues: On-Call, Internet banking, general account questions, stop payments, telephone transfers, debit card questions, increases, and travel requests.
• Maintain and return customer calls on the after hour call center message center.
• Follow-up with customers and non-customer regarding website product inquiries.
• Answer general banking questions via our Banno online chat feature.

Extra or Additional Duties:

• Attends meetings as required.
• Answer switchboard for breaks, lunch, or absences.
• Training personnel, as needed.
• Complete monthly AHB Academy training courses.
• Performs additional duties as assigned by management.

Experience:

• 1 year Teller/Personal Banker or previous customer service experience required.

Qualifications