Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Urgently Hiring motivated candidate for manager position for Tin Key Logistics, an Independent Service Provider for FedEx Ground. Duties are to include but are not limited to driver scheduling, driver management and training, dispatch, route management, customer service, direct communication with FedEx Ground employees and ensuring adherence to FedEx Ground policies and requirments for package pickups and deliveries.
Applicant must be willing to participate in preliminary phone interview and if selected, travel to Midland, TX for in-person interview.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
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Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Analyst, Sr. jobs found in Alamogordo, NM area