Contact Center Quality Analyst, Sr. jobs in Alamogordo, NM

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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FedEx Ground Manager/Business Contact
  • Tin Key Logistics Inc.
  • Carlsbad, NM FULL_TIME
  • Urgently Hiring motivated candidate for manager position for Tin Key Logistics, an Independent Service Provider for FedEx Ground. Duties are to include but are not limited to driver scheduling, driver management and training, dispatch, route management, customer service, direct communication with FedEx Ground employees and ensuring adherence to FedEx Ground policies and requirments for package pickups and deliveries.

    Applicant must be willing to participate in preliminary phone interview and if selected, travel to Midland, TX for in-person interview.

    Job Type: Full-time

    Pay: From $17.00 per hour

    Expected hours: 30 – 40 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Day range:

    • Monday to Friday
    • Weekends as needed

    Experience level:

    • 2 years

    Shift:

    • Day shift
    • Evening shift
    • Morning shift

    Education:

    • High school or equivalent (Required)

    Ability to Relocate:

    • Carlsbad, NM: Relocate before starting work (Required)

    Work Location: In person

  • 2 Days Ago

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Sr. Engineer
  • Energy Transfer LP
  • Roswell, NM FULL_TIME
  • Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this ...
  • 11 Days Ago

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Sr. Engineer
  • Energy Transfer Family of Partnerships Careers
  • CARLSBAD, NM FULL_TIME
  • Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device!Text ETP to 25000 to get started or apply through this w...
  • 14 Days Ago

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Sr. Engineer
  • Energy Transfer Family of Partnerships Careers
  • ROSWELL, NM FULL_TIME
  • Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device! Text ETP to 25000 to get started or apply through this ...
  • 4 Days Ago

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Quality Lead
  • NFT INC
  • Carlsbad, NM FULL_TIME
  • Position Summary: Perform and direct complex visual and dimensional measurements and evaluation of quality status based on acceptance criteria. Perform and supervise a variety of complex nondestructiv...
  • 4 Days Ago

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Sr Representative - Safety
  • Safety - Energy Transfer Family of Partnerships Careers
  • LOVING, NM FULL_TIME
  • Are you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device!Text ETP to 25000 to get started or apply through this w...
  • 5 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Alamogordo, NM area

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Rapid Response CNA Team
  • OPCO Skilled Mangement
  • Alamogordo, NM
  • Job Type: Full-Time About the Opportunity The RRT (Rapid Response Team) program is our companies response to an increase...
  • 4/19/2024 12:00:00 AM

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Bank Teller/Customer Service Representative
  • First National Bank
  • Alamogordo, NM
  • Who we are We are a family-owned bank committed to providing exceptional service and innovative banking solutions while ...
  • 4/19/2024 12:00:00 AM

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Electrical Aircraft Technician - Swing Shift
  • Gauss Management Research & Engineering
  • Holloman Air Force Base, NM
  • Job Type Full-time Description JOB SUMMARY GMRE is currently recruiting for an Electrical Aircraft Technician (2 positio...
  • 4/19/2024 12:00:00 AM

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Customer Service Representative
  • Loom Haven Advisors
  • Ruidoso, NM
  • Position Summary Providing clients simple, safe and convenient information about insurance in order to help them protect...
  • 4/18/2024 12:00:00 AM

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FT Work From Home - Customer Service Specialist (Web Chat only)>
  • Umate
  • Alamogordo, NM
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year - As a Customer Service Specialist you'll: Provide ...
  • 4/18/2024 12:00:00 AM

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Locum Tenens Physician Assistant - Orthopedic Surgery - $85 per hour
  • Hiring Now!
  • Alamogordo, NM
  • Jackson and Coker is seeking a Physician Assistant Orthopedic Surgery for a locum tenens job in Alamogordo, New Mexico. ...
  • 4/17/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,590 per week
  • Hiring Now!
  • Ruidoso, NM
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Ruidoso, New Mexico. J...
  • 4/17/2024 12:00:00 AM

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Locum Tenens Nurse Practitioner - Psychiatry - $80 per hour
  • Hiring Now!
  • Alamogordo, NM
  • Jackson and Coker is seeking a Nurse Practitioner Psychiatry for a locum tenens job in Alamogordo, New Mexico. Job Descr...
  • 4/16/2024 12:00:00 AM

As of 2010, Alamogordo had a total area of 19.3 square miles (50.0 km2), all of it land. The city is located at an elevation of 4,336 feet (1,322 m) on the western flank of the Sacramento Mountains and on the eastern edge of the Tularosa Basin. It lies within the Rio Grande rift and in the northernmost part of the Chihuahuan Desert.:36 Tectonic activity is low in the Tularosa Basin. Plants native to the area are typical of the southern New Mexico foothills and include creosote bush, mesquite, saltbush, cottonwood, desert willow, and many species of cactus and yucca. The Tularosa Basin is an en...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,224 to $64,449
Alamogordo, New Mexico area prices
were up 2.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020