Contact Center Quality Analyst, Sr. jobs in Alexandria, LA

Overview

GILBANE will be looking to hire a Sr Quality Manager for our project at Fort Polk, LA.  This opportunity will be available later this year.

Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Senior Quality Control Manager to manage all QC staff, processes and activities for large DoD construction projects. This role will sit primarily in the office.

Who are we?  

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more! 

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 

Who are you? 

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.  

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.  

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship. 

What’s in it for you?   

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader. 

Responsibilities

• Interface in professional manner with client representatives and subcontractors.
• Review designs and provide feedback to designers.
• Manage in-depth technical reviews of submittals against design documents and manage submittal review and approval status through use of submittal register.
• Implement the requirements of approved QC Plan, assuring all required records are generated and managed.
• Identify deficiencies and non-conformances, prepare documentation, and monitor and verify corrective actions.
• Stop work if necessary to resolve non-compliant work or matters that negatively affect safety.
• Coordinate and document commissioning and formal completion inspections.
• Manage a timely project closeout to include compilation and turnover of all required documents.

Qualifications

EXPERIENCE/EDUCATION

• BS degree in Engineering, Architecture or Construction Management or CMAA Certification
• Minimum 10 years construction experience, 4 as QC Manager
• USACE/NAVFAC Construction Quality Management for Contractors training certification preferred.
• Or equivalent combination of education and experience

KNOWLEDGE, SKILLS & ABILITIES

• Strong leadership and communication skills.
• Proactive management approach.
• Ability to work in a team environment
• Skilled using Microsoft Word and Excel; USACE QCS a plus

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.