Contact Center Quality Analyst, Sr. jobs in Altus, OK

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Service Center Department-Full Time
  • Elk City ACE Home Center
  • Elk, OK FULL_TIME
  • Must be willing to work Evenings and Weekends.

    Primary Job Functions:

    • Customer Service (help customers find what they need in a professional and courteous manner)
    • Help with tool and grill assembly and tool repairs
    • Cut keys
    • Re-key locks
    • Measure and cut rope, wire, and chain
    • Cut glass and plexiglass
    • Re-sharpen chainsaw blades
    • Build replacement window screens
    • Maintain, organize, and clean the Service Center Department
    • Small engine quotes and repairs, where applicable

    Secondary Job Functions:

    • Help load merchandise for customers
    • Help order merchandise
    • Clean and straighten fixtures and merchandise
    • Keep aisles and floors clear of obstructions
    • Stock shelves
    • Check in freight
    • Answer telephone
    • Professional communication skills

    Qualifications:

    • Good attitude, friendly
    • H.S. Diploma or G.E.D. is preferred
    • Ability to work flexible hours; including evenings, weekends, and holidays
    • STIHL training is a plus
    • Knowledge and usage of products and equipment
    • Good math skills
    • Ability to read a tape measure
    • Good physical condition for lifting
  • 17 Days Ago

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Sr. Electrical Engineer
  • IREN
  • Childress, TX FULL_TIME
  • Overview:We are seeking a highly skilled and experienced Senior Electrical Engineer to join our team. As a Senior Electrical Engineer, you will be responsible for designing, developing, and testing el...
  • 1 Month Ago

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Quality Improvement Nurse Director
  • Clinical Management Consultants
  • Altus, OK OTHER
  • A brand new nursing leadership career opportunity is immediately available in the Southern Oklahoma region for the experienced Quality Improvement Nurse Director! This hospital system is seeking an RN...
  • 1 Month Ago

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RECREATION AID (FITNESS CENTER)
  • Air Education and Training Command
  • Altus, OK OTHER
  • About the position: This position will be assigned to the 7 Force Support Squadron, Fitness Center.
  • 22 Days Ago

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RECREATION AID (FITNESS CENTER)
  • US Air Education and Training Command
  • Altus, OK FULL_TIME
  • Duties Performs a variety of duties and responsibilities in support of day-to-day operations of the Altus AFB Fitness Center. Serves as desk attendant ensuring only authorized patrons use the facility...
  • 22 Days Ago

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LPN, Women's Center
  • Jackson County Memorial Hospital
  • Altus, OK FULL_TIME
  • Job Summary: Provides direct and indirect patient care in the maternity setting under the direction of a registered nurse. Communicates with physicians/charge nurses about changes in patient’s clinica...
  • 1 Day Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Altus, OK area

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CDL-A Truck Driver - $46,800-$83,200/Year + Full Benefits
  • System Transport
  • Altus, OK
  • System Transport is Now Hiring Regional CDL-A Truck Drivers! Flatbed CDL-A Driver - Most Weekends Off! Earn $46,800 - $8...
  • 4/26/2024 12:00:00 AM

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Experienced CDL-A Truck Driver - Home Weekly - Average $75k/Year
  • Plains Transportation
  • Altus, OK
  • Plains Transportation is Now Hiring Experienced* CDL-A Company Drivers! Average $75,000/Year - Home Weekly - Excellent B...
  • 4/26/2024 12:00:00 AM

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Houseperson - Housekeeping - Hilton $16-$35/hr
  • Careerbuilder
  • Altus, OK
  • No experience requited, hiring immediately, appy now.Position: Houseperson - Housekeeping (FT) - Hilton A Houseperson is...
  • 4/26/2024 12:00:00 AM

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Travel Physical Therapist - $2,329 per week
  • Hiring Now!
  • Altus, OK
  • Next Move Inc is seeking a travel Physical Therapist for a travel job in Altus, Oklahoma. Job Description & Requirements...
  • 4/26/2024 12:00:00 AM

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Residential Maintenance Technician- Entry Level
  • Balfour Beatty Investments - North America
  • Altus, OK
  • Who we are At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities peo...
  • 4/26/2024 12:00:00 AM

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Coordinator for International High School Students!
  • Greenheart Exchange
  • Altus, OK
  • Job Description Job Description By becoming a Greenheart Exchange Local Coordinator, you have the opportunity to change ...
  • 4/26/2024 12:00:00 AM

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Full & Part Time Retail Sales Associate
  • Kohls
  • Altus, OK
  • Responsibilities Creates a friendly and welcoming environment by greeting and offering assistance to customers You are t...
  • 4/25/2024 12:00:00 AM

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Commercial Field Representative
  • Tesla
  • Altus, OK
  • Responsibilities Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, vehi...
  • 4/25/2024 12:00:00 AM

Altus (pronounced AL-tus) is a city and the county seat in Jackson County, Oklahoma, United States. The population was 19,813 at the 2010 census, a loss of 7.7 percent compared to 21,454 at the 2000 census. Altus is home to Altus Air Force Base, the United States Air Force training base for C-17, KC-46 and KC-135 aircrews. It is also home to Western Oklahoma State College and Southwest Technology Center. Altus is located in northeastern Jackson County. It is situated in what used to be Old Greer County, an area with disputed ownership until a Supreme Court decision awarded it to Oklahoma Terri...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$44,894 to $61,270
Altus, Oklahoma area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020