Contact Center Quality Analyst, Sr. jobs in Anaheim, CA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Quality Analyst
  • Parsec Automation
  • Anaheim, CA FULL_TIME
  • Interested in joining a team of dedicated, enthusiastic (dare we say, passionate?) professionals on a mission to simplify manufacturing operations?
    Quality Analyst

    As a Quality Analyst, you will be responsible for the quality and performance of our TrakSYS software by thoroughly testing and validating the solutions we implement for our clients. You will be a key member of the implementation team.

  • 21 Days Ago
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Sr. Manager, Quality Control
  • MARKWINS BEAUTY BRANDS INC
  • City of Industry, CA OTHER
  • Job Details Job Location: Markwins Headquarters - City of Industry, CA Position Type: Full Time Education Level: 4 Year Degree Salary Range: $100,000.00 - $125,000.00 Salary Travel Percentage: Up to 2...
  • 1 Month Ago
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North America Quality Center Senior Manager
  • Hyundai America Technical Center, Inc.
  • Chino, CA FULL_TIME
  • Hyundai America Technical Center, Inc. (HATCI) North America Quality Center (NAQC) is currently looking for a Sr. Manager for our Chino, CA location that will: Collaboration with affiliates (HMNA, KMN...
  • Just Posted
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Sr. Manager of Quality Control, Cosmetics
  • Talentry
  • Walnut, CA FULL_TIME
  • Sr. Manager of Quality Control, CosmeticsCity of Industry, CADirect-Hire. 115-125k Talentry is looking or a Sr. Manager of Quality Control who can oversee and provide leadership for all QC requirement...
  • Just Posted
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Sr. Financial Analyst
  • Robert Half
  • Anaheim, CA OTHER
  • Job Description: We are seeking a highly skilled and experienced Senior Financial Analyst/Cost Accountant to join our team for a contract 3-4 month coverage. The ideal candidate will have extensive kn...
  • 1 Day Ago
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Sr Omni-Channel Analyst
  • The Walt Disney Company
  • Anaheim, CA FULL_TIME
  • Job DetailsConsumer Insight, Measurement & Analytics (CIMA) is a part of Disney Experiences and is a center of excellence leading strategy development and decision making through actionable data analy...
  • 1 Day Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Anaheim, CA area

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Chief Deputy Public Guardian (Business Services Manager)
  • Orange County, CA
  • Santa Ana, CA
  • Salary : $107,224.00 - $148,512.00 Annually Location : Orange County, CA Job Type: Full-Time Regular Job Number: 8162MA-...
  • 5/3/2024 12:00:00 AM
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Pediatric Occupational Therapist - Per Diem
  • Patterns Behavioral Services, Inc.
  • Garden Grove, CA
  • Want to make a difference in the lives of children with special needs? We have a need for a per-diem Occupational Therap...
  • 5/2/2024 12:00:00 AM
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Resilient Community Research Associate
  • State of California
  • Los Angeles, CA
  • Job Posting:Resilient Community Research Associate Governor's Office of Planning and Research JC-427276 - JC-427276 - Re...
  • 5/2/2024 12:00:00 AM
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Customer Service Analyst (Bilingual Korean/English)
  • CJ Logistics America
  • City of Industry, CA
  • 1st Shift: Mon - Fri (8am - 4:30pm) Pay Range: $66,560 - $69,818 Position Overview: The Customer Service Analyst is resp...
  • 5/1/2024 12:00:00 AM
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Oil Trading Analyst
  • Ventura foods
  • Brea, CA
  • Job Description Job Description Location: Remote Exemption: Exempt OUR COMPANY: Ventura Foods is a leading global manufa...
  • 5/1/2024 12:00:00 AM
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Group Reservations Coordinator
  • Marriott Laguna Cliffs Resort
  • Dana Point, CA
  • Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
  • 5/1/2024 12:00:00 AM
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Mortgage Loan Originator - Aggressive Comp (Independent Contractor)
  • The Mortgage Mentors Llc
  • Santa Ana, CA
  • Job Description Job Description FULL COMMISSION - NO DRAW - With WARM/COLD LEADS PROVIDED AGGRESSIVE COMPENSATION FOR IN...
  • 4/30/2024 12:00:00 AM
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Sr. IT Business Analyst (Baan V/LN)
  • Solugenix
  • Santa Ana, CA
  • Sr. IT Business Analyst (Baan V/LN) Remote Direct Hire Job ID 2024-9536 Solugenix is assisting a client, in their search...
  • 4/29/2024 12:00:00 AM
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About Anaheim, California

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$58,845 to $80,309
Anaheim, California area prices
were up 3.2% from a year ago
View detail

What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020