Contact Center Quality Analyst, Sr. jobs in Appleton, WI

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Sr. Quality Assurance Analyst
  • blueStone
  • Neenah, WI FULL_TIME
  • Company DescriptionblueStone Executive Search has a distinct focus on recruiting IT professionals with an emphasis on the areas of leadership, business transformation and enterprise. Job DescriptionLarge national business services firm is looking to hire a Sr. Quality Assurance Analyst on a permanent basis immediately. The Quality Assurance Analyst will be responsible for quality assurance activities related to the development and support of products and services. This position works with a team that utilizes Agile/Scrum methodology to create SaaS solutions that integrate with mobile and onboard technologies, designed to help businesses simplify the management and monitoring of drivers and vehicles that are subject to DOT regulations. The Quality Assurance Analyst will develop QA plans, assess risk, develop test strategies, perform workload analysis, identify and create test cases, identify and structure test procedures, review and assess test coverage, establish and maintain test data sets, oversee successful execution of test procedures, verify test results, analyze defects and submit change requests. This individual will work closely with the in-house development team to promote a consistent testing methodology and to maintain standards for quality assurance methods, processes, system and procedures.Qualifications-3 years of experience- Experience using IBM Rational Functional Tester or other test management and automated testing tools (i.e. QTP, Selenium).-Strong software quality methodology skills.*** Will not sponsor H-1 visa Additional Information
  • 1 Month Ago
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Branch Manager - Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you ready to take your knowledge and experience in banking to the next level? Kohler Credit Union is looking for a results-oriented and service-focused individual to join our branch management tea...
  • 21 Days Ago
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Member Service Representative- Contact Center
  • Kohler Credit Union
  • Sheboygan, WI FULL_TIME
  • Are you a high-energy problem-solver who enjoys helping others and working in a fast-paced environment? If so, this contact center rep position with Kohler Credit Union might be perfect for you! This ...
  • Just Posted
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Building maintenance
  • Quality Truck Care Center
  • Fond du lac, WI FULL_TIME
  • Quality Truck Care Center is a Family-owned business operating for over 35 years! We represent Western Star, Autocar and Mitsubishi Truck lines, Certified in Detroit, Cummins, and CAT engines, Allison...
  • Just Posted
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Trailer Technician / Mechanic
  • Quality Truck Care Center
  • Fond du Lac, WI FULL_TIME
  • Quality Truck Care Center is a Family-owned business established in 1986! We represent Western Star, and Autocar. Certified in Detroit, Cummins, CAT engines, Allison and Detroit Transmissions and Axle...
  • 2 Days Ago
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Heavy Duty Parts Delivery Driver
  • Quality Truck Care Center
  • Fond du lac, WI FULL_TIME
  • Quality Truck Care Center is looking to fill our Parts Runner/Associate position for our Fond du Lac location. We have locations in De Pere, Appleton, Oshkosh, and Fond du Lac. We are a family-owned c...
  • 6 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Appleton, WI area

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Travel Registered Nurse - Correctional - $2,026 per week
  • Hiring Now!
  • Appleton, WI
  • Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Appleton, Wisconsin. Job Des...
  • 4/25/2024 12:00:00 AM
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Travel Nurse RN - Home Health Long Term Care - $1,918 per week
  • Hiring Now!
  • Berlin, WI
  • Supplemental Health Care is seeking a travel nurse RN Home Health Long Term Care for a travel nursing job in Berlin, Wis...
  • 4/25/2024 12:00:00 AM
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Travel Nurse RN - PACU - Post Anesthesia Care - $2,242 per week
  • Hiring Now!
  • Green Bay, WI
  • Supplemental Health Care is seeking a travel nurse RN PACU - Post Anesthesia Care for a travel nursing job in Green Bay,...
  • 4/24/2024 12:00:00 AM
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Travel Nurse RN - Med Surg - $2,026 per week
  • Hiring Now!
  • Appleton, WI
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Appleton, Wisconsin. Job Desc...
  • 4/23/2024 12:00:00 AM
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Travel Physical Therapist - $2,082 per week
  • PRN Healthcare
  • Neenah, WI
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Neenah, Wisconsin. Job Description &...
  • 4/22/2024 12:00:00 AM
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Managed IT Services Engineer
  • EDCi
  • Appleton, WI
  • Managed Services Engineer Location: Appleton, WI EDCi provides infrastructure and call center technology services and so...
  • 4/22/2024 12:00:00 AM
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Travel CT Technologist - $2,762 per week
  • Hiring Now!
  • Shawano, WI
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Shawano, Wisconsin. Job Description & R...
  • 4/22/2024 12:00:00 AM
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Travel Nurse RN - Home Health - $1,918 per week
  • Hiring Now!
  • Berlin, WI
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Berlin, Wisconsin. Job Des...
  • 4/21/2024 12:00:00 AM
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About Appleton, Wisconsin

Appleton is a city in Outagamie (mostly), Calumet, and Winnebago counties in the U.S. state of Wisconsin. One of the Fox Cities, it is situated on the Fox River, 30 miles (48 km) southwest of Green Bay and 100 miles (160 km) north of Milwaukee. Appleton is the county seat of Outagamie County. The population was 72,623 at the 2010 census. Of this, 60,045 were in Outagamie County, 11,088 in Calumet County, and 1,490 in Winnebago County. Appleton is the principal city of the Appleton, Wisconsin Metropolitan Statistical Area, which is included in the Appleton-Oshkosh-Neenah, Wisconsin Combined Sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,300 to $70,012
Appleton, Wisconsin area prices
were up 1.3% from a year ago
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What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020