Contact Center Quality Analyst, Sr. jobs in Baton Rouge, LA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. System Analyst
  • Baton Rouge General Medical Center - Mid City
  • Baton Rouge, LA FULL_TIME
  • JOB PURPOSE OR MISSION:   Provides software support to internal customers for applicable operating system and associated subsystems.  Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems.  Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.

    EXPERIENCE REQUIREMENTS

    Three years' experience in similar technical role, with increasing complexity and responsibility.

     

    EDUCATIONAL REQUIREMENTS

    BS/BA in Information Technology, or approved experience in lieu of degree.

     

    SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

    Knowledge of applicable software applications and assigned functional area(s), including configuration and connectivity.                

     

    HIPAA REQUIREMENTS:

    Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to medical record without limitation, patient demographics, lab results, patient financial and 3 rd  party billing information, patients related complaints, information related to patient location.

     

    SAFETY REQUIREMENTS:

    Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to incident reporting, exposure control plan, hand washing for all age groups.

    Full-Time

  • 2 Days Ago

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Sr. Data Reporting Analyst
  • Baton Rouge General Medical Center - Mid City
  • Baton Rouge, LA FULL_TIME
  • JOB FUNCTIONSESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Analyzes and evaluates present and proposed business procedures or problems to define data processing needs within assigned fun...
  • 2 Days Ago

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Clinical Quality Analyst
  • Baton Rouge General Medical Center - Mid City
  • Baton Rouge, LA PART_TIME
  • JOB PURPOSE OR MISSION: Performs accurate analysis and effective diagnosis of BRGMC and System clinical and operational issues. Job is performed appropriately for the age population served, as defined...
  • 2 Days Ago

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Coding Quality Analyst - BRGP
  • Baton Rouge General Medical Center - Mid City
  • Baton Rouge, LA FULL_TIME
  • JOB PURPOSE OR MISSION: Performs quality audits on coding and abstracting.JOB FUNCTIONS ESSENTIAL JOB FUNCTIONS include, but are not limited to: 1. Performs quality audits to ensure the accuracy of co...
  • 18 Days Ago

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Manager - BRGP Contact Center
  • Baton Rouge General Physician Services
  • Baton Rouge, LA FULL_TIME
  • JOB PURPOSE OR MISSION: Responsible for the day-to-day management, operation and accountability for a functional area. Makes decisions that could seriously affect the division, department and/or GHS S...
  • 24 Days Ago

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Contact Center Specialist
  • Essential Credit Union
  • Baton Rouge, LA FULL_TIME
  • Contact Center Specialist Position Purpose Responsible for explaining and cross selling Credit Union services and products to existing and potential members to establish account relationships. Respons...
  • 26 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Baton Rouge, LA area

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Assistant Professor of Saxophone
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 3/28/2024 12:00:00 AM

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SAP Enterprise Architect
  • Concentrix
  • Baton Rouge, LA
  • Job Title: SAP Enterprise Architect Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + We...
  • 3/28/2024 12:00:00 AM

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Geographic Information Systems Senior Analyst
  • The Baton Rouge Water Company
  • Baton Rouge, LA
  • Baton Rouge Water Company is searching for a GIS Sr. Analyst, preferably with a Bachelor’s Degree in CS, ISDS, Geography...
  • 3/27/2024 12:00:00 AM

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IT Project Manager
  • Louisiana State University
  • Baton Rouge, LA
  • All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close ...
  • 3/27/2024 12:00:00 AM

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Care Manager Senior - Autism ABA - Licensed/Remote in Louisiana
  • Careerbuilder
  • Baton Rouge, LA
  • Care Manager Senior - Autism ABA - Licensed/Remote in Louisiana page is loaded Care Manager Senior - Autism ABA - Licens...
  • 3/26/2024 12:00:00 AM

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Travel Nurse RN - Home Health - $1,862 per week
  • Adventist Health
  • Baton Rouge, LA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Baton Rouge, Louisiana. Jo...
  • 3/26/2024 12:00:00 AM

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Travel Physical Therapist - $2,082 per week
  • PRN Healthcare
  • Baton Rouge, LA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Baton Rouge, Louisiana. Job Descript...
  • 3/25/2024 12:00:00 AM

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EPIC Application Analyst 4
  • Franciscan Missionaries of Our Lady Health System
  • Baton Rouge, LA
  • Job Description Job Title: EPIC Application Analyst 4 Job Summary: The EPIC Application System Analyst designs, configur...
  • 3/24/2024 12:00:00 AM

Baton Rouge (/ˌbætən ˈruːʒ/ BAT-ən ROOZH; from French bâton rouge [bɑtɔ̃ ʁuʒ] (listen), meaning 'red stick') is the capital of the U.S. state of Louisiana. Located on the eastern bank of the Mississippi River, it is the parish seat of East Baton Rouge Parish, the most populous parish in Louisiana. It is the 99th most populous city in the United States, and second-largest city in Louisiana after New Orleans. It is also the 16th most populous state capital. As of the U.S. Census Bureau's July 2017 estimate, Baton Rouge had a population of 227,549, down from 229,493 at the 2010 census. Baton Rou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,615 to $67,717
Baton Rouge, Louisiana area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020