Contact Center Quality Analyst, Sr. jobs in Beaumont, TX

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr R&O Maint Analyst Supervisor
  • honeywell2-pilot
  • Orange, TX FULL_TIME
  • The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

    The Mechanical Maintenance Supervisor oversees the mechanical maintenance crew involved in the maintenance and installation of mechanical equipment and systems. Implements and sets priorities for the preventive maintenance program which includes greasing and lubricating, replacing filters in air and hydraulic systems, changing belts or drive equipment, checking product handling equipment for wear or damage, inspecting crane cables and hooks and checking hydraulic and pneumatic systems for spills or leaks.   Monitors employee compliance with safety procedures.  Manages subordinate staff in the day-to-day performance of their jobs as the FLS (Front Line Supervisor). Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. 

    Duties also include oversight of the preventative maintenance program for crafts, administrative tasks, monitoring budgets, establishing policies and procedures and a variety of personnel actions that may include hiring and disciplinary decisions, supervision, training and evaluation of staff.

    The Maintenance Supervisor provides direction, coordination, and support for the daily execution of the maintenance crew’s operating plan.  Working with the Maintenance Manager, Maintenance Engineer, Planner, Maintenance Technicians, Operations, and Safety, the Maintenance Supervisor drives department productivity and quality of workmanship for the purpose of increasing overall availability and reliability of equipment.

    Key Responsibilities

    Lead plant maintenance program
    Lead project teams
    Supervise maintenance technicians and mechanics
    Resolve technical issues
    Equipment troubleshooting
    Drive productivity improvements
    Enforce compliance
    Drive culture of continuous improvement
    Employee Development
    Resource management

  • 1 Month Ago

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Class-A CDL OTR Lease Purchase
  • Quality Carriers
  • Nome, TX FULL_TIME
  • Class-A CDL OTR Lease PurchaseNOME, TXResponsibilitiesRequirements: Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer Experience Withi...
  • Just Posted

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RN ED - Emergency Department Winnie, TX
  • Quality Clinicians
  • Winnie, TX FULL_TIME
  • We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package: Weekly Pay Range: $1152/week Multiple shift openings Job Description/Responsibilities: You ...
  • 1 Day Ago

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Class-A CDL OTR Lease Purchase
  • Quality Carriers
  • Hamshire, TX FULL_TIME
  • Class-A CDL OTR Lease PurchaseHAMSHIRE, TXResponsibilitiesRequirements: Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer Experience W...
  • 3 Days Ago

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ANALYST
  • HCL Technologies
  • China, TX FULL_TIME
  • Standard JD (1.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases (2.) To achieve KPI target...
  • 17 Days Ago

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RN ED - Emergency Department Winnie, TX
  • Quality Clinicians Staffing
  • Winnie, TX FULL_TIME
  • Please only apply if you have RN experience. We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package Weekly Pay Range: $1262/week Multiple shift ope...
  • Just Posted

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0 Contact Center Quality Analyst, Sr. jobs found in Beaumont, TX area

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Work for Truck and Van Drivers from All over USA!
  • Globalclassified
  • Port Arthur, TX
  • Title (shenzhen, Basildon) Matching [Family Pajamas Sets][1] with Pattern Printed Tee and Plaid Bottom Loungewear for Ch...
  • 3/28/2024 12:00:00 AM

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FT Customer Support - Work From Home>
  • Distru
  • Beaumont, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Salary / Full Medical, Vision and Dental insurance coverage...
  • 3/28/2024 12:00:00 AM

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FT Customer Solutions Representative (Work From Home)>
  • Master Lock
  • Beaumont, TX
  • [Call Center / Remote] - Anywhere in U.S. / $17.79 per hour / Medical, dental & vision / 401K / PTO / Equipment provided...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Beaumont, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Mobile Associate, Store-in-Store - Retail Sales>
  • T-Mobile
  • Beaumont, TX
  • T-Mobile - 1615 Interstate 10 S [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customer...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Beaumont, TX
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Desktop Support Engineer
  • CYNET SYSTEMS
  • Beaumont, TX
  • Job Description: An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagno...
  • 3/27/2024 12:00:00 AM

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Overnight Member Services Rep + Custodian
  • Planet Fitness
  • Beaumont, TX
  • Title: Overnight Member Services Rep Custodian Department: OperationsReports to: Club Manager FLSA: Non-Exempt If you wo...
  • 3/26/2024 12:00:00 AM

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,204 to $69,886
Beaumont, Texas area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020