Contact Center Quality Analyst, Sr. jobs in Birmingham, AL
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Manager
- Ashley HomeStore
-
Bessemer, AL
FULL_TIME
-
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures.
- Help define the expected level of customer experience and communicate it to the team
- Assist in designing a high performing cross-sell function for the call center team
- Oversee the achievement and maintenance of customer experience KPIs and standards
- Report defined KPI?s to the executive team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Personally handle the most complex and escalated customer service issues
- Identify and implement strategies to improve quality of service, sales opportunities, productivity and profitability
- Evaluate staff?s performance and implement coaching and development plan when needed
- 1 Month Ago
Senior Contact Center Advocate | Part-Time
- Avadian Credit Union
-
Hoover, AL
PART_TIME
- DescriptionSenior Contact Center Advocate - Part-TimeRate: $23 per hour Part-Time BenefitsWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we have upheld...
- 26 Days Ago
Senior Contact Center Advocate | Full-Time
- Avadian Credit Union
-
Hoover, AL
FULL_TIME
- DescriptionSenior Contact Center Advocate - Full-TimeRate: $23 per hour Comprehensive Benefits PackageWork from Home Opportunity After Training PeriodSince Avadian Credit Union's inception in 1934, we...
- 27 Days Ago
Sr Quality Engineer / Quality Engineer
- International Automotive Components
-
Anniston, AL
FULL_TIME
- Working under the direction of the Quality Manager, coordinates all quality-related interfaces with the customer base, including product submission. Facilitates corrective action teams and quality imp...
- 1 Month Ago
SR DIRECTOR, DISTRIBUTION CENTER
- Dollar General
-
BESSEMER, AL
FULL_TIME
- Work Where You MatterAt Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store ...
- 6 Days Ago
Sr. Financial Analyst
- Robert Half
-
Brookwood, AL
OTHER
- A growing Mining - Coal company is looking for a long-term contract / temporary Senior Financial Analyst to bring leadership and experience to their finance team. Handling project spending, planning, ...
- 7 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Birmingham, AL area
About Birmingham, Alabama
Birmingham (/ˈbɜːrmɪŋhæm/ BUR-ming-ham) is a city located in the north central region of the U.S. state of Alabama. With an estimated 2017 population of 210,710, it is the most populous city in Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous and fifth largest county. As of 2017, the Birmingham-Hoover Metropolitan Statistical Area had a population of 1,149,807, making it the most populous in Alabama and 49th-most populous in the United States. Birmingham serves as an important regional hub and is associated with the Deep South, Piedmont, and Appalachian regions ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,447 to $67,484
Birmingham, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020