Contact Center Quality Analyst, Sr. jobs in Cedar Rapids, IA

Pay: $18 / Hour commission

Shift: Monday through Friday 8:00 am - 4:30 pm CDT

Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

• We offer a blend of competitive hourly base pay commission
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays
• Retirement 401(k) match after 6-months of employment. 100% vested immediately
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees
• Professional development and career pathing opportunities available – we promote from within
• Our award-winning training program starts day 1 and will be there to support you as you grow
• We have a strong 10X culture that we certify all team members on
• Named one of the Coolest Places to Work by Corridor Business Journal

The Role:

Infinity is extremely excited to partner and grow with an industry leader in telecommunications and fiberoptic internet service. Our client has a laser focus to double its market share in the SMB space over the next two years. This is an incredibly opportune time to join a fast paced, rapidly growing sales program in an environment where your success is directly proportionate to your drive, willingness to learn and ability to have fun in the process. We are seeking highly motivated and driven sales professionals with experience in telecommunications and/or SMB sales.

Responsibilities:

• Representing a large, regional telecom provider in an outbound acquisition sales role
• Selling voice and internet services to businesses that currently use another provider/competitor
• Conduct a needs analysis and uncover areas where our product can assist their business
• Create a strong, consultative relationship with decision-makers and influencers
• Contact customers to establish needs and qualify for right-fit criteria

Ideal Qualifications:

• All work experiences welcomed thanks to our award-winning training program
• 6 months of call center experience preferred
• 1 year of acquisition sales required, 3 years or more preferred
• Ability to maintain broad knowledge of client products and services
• Internet navigation and applications skills
• Think quick and rebuttal objections
• Passion for delivering exceptional customer experiences by executing with energy and excellence
• Ability to analyze, interpret and address client needs
• Ability to adapt and work in a fast-paced team environment

www.infinitydelivers.com

Compensation details: 18-18 Hourly Wage

PI6989b6352e66-25401-33762619

About the Company:
Infinity Contact Inc