Contact Center Quality Analyst, Sr. jobs in Champaign, IL
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Data Warehouse Analyst Sr
- utah
-
Campus, IL
FULL_TIME
- Job SummaryThe Data Coordinating Center (DCC), housed within the Division of Pediatric Critical Care at the University of Utah School of Medicine has an immediate opening for a Senior Business Intelligence (BI) Developer position. This position provides qualified candidates with an opportunity to be a part of a high-functioning, cutting-edge academic research operation (ARO) that is working to accelerate the translation of research to the bedside.The Sr. BI Developer will assist in the strategic design and maintenance of streamlined and performance-optimized BI solutions for the entire DCC organization. In doing such, this position will have the opportunity to work on a diverse range of projects and acquire new skills while working alongside some of the most innovative individuals within the industry.Positions are designed to provide growth and professional development opportunities, including promotions within a defined career ladder.The University of Utah offers a comprehensive benefits package including:Excellent health care coverage at affordable rates14.2% retirement contributions that vest immediatelyGenerous paid leave time11 paid Holidays per year50% tuition reduction for employee, spouse, and dependent childrenFlex spending accountsFree transit on most UTA servicesEmployee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelProfessional development opportunitiesAdditional benefits information is available at www.hr.utah.edu/benefits
- 10 Days Ago
Data Security Analyst Sr
- utah
-
Campus, IL
FULL_TIME
- The Data Security Analyst Senior position in the Information Security Office (ISO) is responsible for leading and supporting security initiatives which mitigate risk and ensure data integrity at the U...
- 5 Days Ago
Database Analyst Sr
- utah
-
Campus, IL
FULL_TIME
- Reviews, evaluates, designs, implements and maintains company database[s]. Identifies data sources, constructs data decomposition diagrams, provides data flow diagrams and documents the process. Write...
- 25 Days Ago
Business Systems Analyst Sr
- utah
-
Campus, IL
FULL_TIME
- Build and maintain strong partnerships with internal customers and in-depth knowledge of their business processes• Contribute to system decision-making, scoping, and arranging Finance system projects ...
- 1 Month Ago
Sr Research Analyst
- utah
-
Campus, IL
FULL_TIME
- Collects data using multiple methods, including primary sources such as interviews, focus groups, surveys, and secondary sources such as medical, social, or historical data. Conducts advanced statisti...
- 2 Months Ago
Quality Inspector - Danville, IL
- Stratosphere Quality
-
DANVILLE, IL
FULL_TIME
- Summary of Responsibilities Join the Stratosphere Quality Team! Stratosphere Quality cultivates a positive organizational work environment, where employees are compelled to perform their best. Our tea...
- 4 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Champaign, IL area
Patient Services Representative- SEU Rep Med
- CARLE
-
Urbana, IL
- The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic p...
- 4/19/2024 12:00:00 AM
Patient Services Representative- Onc Centr Svcs
- CARLE
-
Urbana, IL
- The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic p...
- 4/18/2024 12:00:00 AM
Patient Services Representative: Pre-Anesthesia Center
- CARLE
-
Urbana, IL
- The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic p...
- 4/18/2024 12:00:00 AM
Patient Services Representative-Addiction Recovery
- CARLE
-
Urbana, IL
- The Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily clinic p...
- 4/18/2024 12:00:00 AM
Aquatics Customer Service Representative
- Urbana Park District
-
Urbana, IL
- Pay: Starting at $14-$14.50/hour, 15-20 hours/week up to $40 hours/week Dates: Year-Round and Seasonal General: This pos...
- 4/18/2024 12:00:00 AM
Patient Service Representative
- Carle Health
-
Urbana, IL
- ** Job Details** **Patient Service Representative** **Department:** Infectious Disease - CWP **Usual Schedule:** Monday,...
- 4/18/2024 12:00:00 AM
Patient Services Representative for Float Pool
- CARLE
-
Urbana, IL
- The Float Patient Services Representative 1 coordinates and participates in a variety of duties associated with daily cl...
- 4/17/2024 12:00:00 AM
Bilingual Retail Customer Service Specialist (English/Spanish)
- Sherwin-Williams
-
Champaign, IL
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
- 3/27/2024 12:00:00 AM
About Champaign, Illinois
Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area.
Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,247 to $69,940
Champaign, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020