Contact Center Quality Analyst, Sr. jobs in Charleston, SC
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
-
Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 10 Days Ago
Sr Financial Analyst
- Ashton Woods
-
Charleston, SC
FULL_TIME
- Ashton Woods is more than just a home builder. From the sale of our first home in 1989 to recently being named Builder of the Year by Builder Magazine, our focus has always been on blazing new trails ...
- 18 Days Ago
Sr. Financial Analyst
- AHT Cooling Systems USA Incorp
-
Ladson, SC
FULL_TIME
- DescriptionAHT Cooling System USA, a leader in refrigeration systems for the grocery and convenience industry is looking for a Sr. Financial Analyst to join our Ladson team. Reporting to the Controlle...
- 21 Days Ago
Sr Analyst - Cash Management
- Greystar
-
Charleston, SC
FULL_TIME
- As a member of the Corporate Treasury team this position will be dedicated to support for the Development and Construction (D&C) Line of Business. In this role, the successful candidate will lead the ...
- 13 Days Ago
Sr Financial Analyst
- ZF
-
Charleston, SC
FULL_TIME
- What's Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. ZF allows vehicle...
- 27 Days Ago
PeopleSoft Quality Test Analyst
- SOS International LLC
-
Charleston, SC
FULL_TIME
- Overview SOSi is currently seeking an experienced PeopleSoft Quality Test Analyst to join our team in Charleston, SC. The PeopleSoft Quality Test Analyst position provides functional and technical dir...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Charleston, SC area
Entry Level Data Scientist (Remote)
- SynergisticIT
-
Charleston, SC
- The Job Market is Challenging due to almost 300,000 Tech Layoffs since October 2022 due to which thousands of laid off T...
- 4/26/2024 12:00:00 AM
Travel MRI Technologist - $1,807 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Charleston, South Carolina. Job Descri...
- 4/26/2024 12:00:00 AM
Travel Registered Respiratory Therapist - $1,366 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Charleston, South Caro...
- 4/26/2024 12:00:00 AM
Travel MRI Technologist - $1,895 per week
- Hiring Now!
-
Charleston, SC
- Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Charleston, South Carolina. Job Descri...
- 4/26/2024 12:00:00 AM
Travel Nurse RN - Special Procedures - $2,137 per week
- Adventist Health
-
Charleston, SC
- Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Charleston, South C...
- 4/26/2024 12:00:00 AM
Accounting Lead (Remote)
- Ceterus
-
Charleston, SC
- About Ceterus At Ceterus, our job is to help franchise small business owners optimize their financial performance and re...
- 4/24/2024 12:00:00 AM
Receivables Account Analyst
- IFAS
-
Charleston, SC
- Job Description Job Description Essential Job Functions: The Bureau of the Comptroller and Global Financial Services Cha...
- 4/23/2024 12:00:00 AM
Project Management Analyst
- Ignite Digital Services
-
North Charleston, SC
- Job Details Job Location South Carolina - Charleston, SC Remote Type Fully Remote Position Type Full Time Are you search...
- 4/22/2024 12:00:00 AM
About Charleston, South Carolina
Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,294 to $68,640
Charleston, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020