Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY:
The Physician Practice Clinical Analyst serves as the primary support contact for the clinical EHR and other related software. This position reports to the Director of IT and will coordinate with the COO of physician practices.
EDUCATION & TRAINING:
High school diploma or GED. Bachelor or associate’s degree in information technology or information systems strongly preferred. Able to use/learn electronic and computer-based patient management and health information software and hardware as requested.
EXPERIENCE:
Functions in an accurate and efficient manner in dealing with patients, families, co-workers and physicians.
5-10 years hospital, ambulatory, surgery center, or physician office and management strongly preferred.
Mentally and physically healthy; strong verbal and written communication skills are required. Must be able to sit for several hours consecutively.
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