Contact Center Quality Analyst, Sr. jobs in Clarksville, TN

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Physician Practice Clinical Analyst
  • Henry County Medical Center
  • Paris, TN OTHER
  • Job Details

    Job Location:    Henry County Medical Center - Paris, TN
    Position Type:    FT 80
    Education Level:    High School/GED
    Salary Range:    Undisclosed
    Job Shift:    Days
    Job Category:    Health Care

    Description

    POSITION SUMMARY:

    The Physician Practice Clinical Analyst serves as the primary support contact for the clinical EHR and other related software. This position reports to the Director of IT and will coordinate with the COO of physician practices. 

    • Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IT 
    • Direct, gather, and report EHR and quality activity for HRSA, CMS, and other programs
    • Defines, documents, builds and maintains EHR application content
    • Completes thorough unit testing of all build prior to handoff for functional and/or integrated testing
    • Documents and reports system issues through internal chain of command; communication with vendor where appropriate
    • Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues
    • Participates in on-call rotation
    • Proactively manages barriers to fulfilling work requirements
    • Participates in workflow design and understands system impact to end users
    • Performs EHR maintenance and upgrades on a routine basis
    • Stays current with new application functionality and enhancements
    • Maintains confidentiality with regard to information being processed, stored or accessed by the system. 
    • Complies with all HCMC policies 
    • Train staff on clinical EHR and deliver hands-on training as needed
    • Maintains courteous and effective interactions with colleagues and patients. 
    • Participates in departmental and/or interdepartmental quality improvement activities
    • Performs all other duties as needed or directed to meet the needs of the department 
    • Works with all clinical, business and technical resources in a positive, supportive and collaborative team manner
    • Analyzes flowchart processes and recommends ways to reduce steps and increase efficiency through use of technology. Plans, schedules and manages multiple projects. 
    • Ensure the integrity of the Greenway system is maintained across multiple applications
    • Consults directly with clinical and business users, and provides support to end users to assure reliable and system application availability and 
    • Participate in projects as needed and performs other duties as assigned

    Qualifications


    EDUCATION & TRAINING:
    High school diploma or GED.  Bachelor or associate’s degree in information technology or information systems strongly preferred.  Able to use/learn electronic and computer-based patient management and health information software and hardware as requested.  

    EXPERIENCE:
    Functions in an accurate and efficient manner in dealing with patients, families, co-workers and physicians.
    5-10 years hospital, ambulatory, surgery center, or physician office and management strongly preferred.
    Mentally and physically healthy; strong verbal and written communication skills are required. Must be able to sit for several hours consecutively.
     

  • 23 Days Ago

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Clinical EHR Application Analyst
  • Henry County Medical Center
  • Paris, TN OTHER
  • Job Details Job Location: Henry County Medical Center - Paris, TN Position Type: FT 80 Education Level: None Salary Range: Undisclosed Description Provides day to day support of multiple EHRs (Electro...
  • 23 Days Ago

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Supply Chain Planning Analyst- Recycle Center
  • Novelis Guthrie Manufacturing Facility
  • Guthrie, KY FULL_TIME
  • Position Overview Novelis is the world leader in aluminum rolling and recycling, producing an estimated 19 percent of the world's flat-rolled aluminum products. We work alongside our customers to prov...
  • 2 Months Ago

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Registered Nurse RN
  • Tennessee Quality Care
  • Paris, TN FULL_TIME
  • Tennessee Quality Care is looking for a Full-Time RN to join our fast-growing Home Health Division in Camden, TN area. Earn up to $65,000 annually, immediate openings, generous time off package, milea...
  • Just Posted

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Licensed Practical Nurse
  • Tennessee Quality Care
  • Buchanan, TN PART_TIME
  • Tennessee Quality Care provides personalized medical care to help people live their best lives. We take care of patients recovering from surgery or illness, coping with a difficult health challenge, o...
  • Just Posted

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Hospice Peaceful Passing CNA PRN
  • Tennessee Quality Care
  • Clarksville, TN OTHER
  • Location: Clarksville, TN Schedule: As needed. Minimum of 1 shift a month. Tennessee Quality Care provides personalized medical care to help people live their best lives. We take care of patients reco...
  • Just Posted

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0 Contact Center Quality Analyst, Sr. jobs found in Clarksville, TN area

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Travel Physical Therapist - $1,842 per week
  • PRN Healthcare
  • Clarksville, TN
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Clarksville, Tennessee. Job Descript...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,791 per week
  • Adventist Health
  • Clarksville, TN
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Clarksville, Tennessee. Job D...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,839 per week
  • PRN Healthcare
  • Ashland City, TN
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Ashland City, Tennessee. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,862 per week
  • PRN Healthcare
  • Hopkinsville, KY
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Hopkinsville, Kentucky. Job Descript...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - ED - Emergency Department - $1,434 per week
  • Adventist Health
  • Clarksville, TN
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Clarksville,...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $1,702 per week
  • TRS Healthcare
  • Clarksville, TN
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Clarksville, Tennessee. Job Description...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $1,862 per week
  • TRS Healthcare
  • Clarksville, TN
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Clarksville, Tennessee. Job Description...
  • 3/27/2024 12:00:00 AM

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Healthcare Provider Network Contractor
  • Ewings Associates
  • Clarksville, TN
  • Healthcare Provider Network Contractor In preparation for future projects, EWINGS is seeking to build relationships with...
  • 3/27/2024 12:00:00 AM

Clarksville is the county seat of Montgomery County, Tennessee, United States. It is the fifth-largest city in the state behind Nashville, Memphis, Knoxville, and Chattanooga. The city had a population of 132,929 at the 2010 census, and an estimated population of 153,205 in 2017. It is the principal central city of the Clarksville, TN–KY metropolitan statistical area, which consists of Montgomery and Stewart Counties in Tennessee, and Christian and Trigg Counties in Kentucky. The city was founded in 1785 and incorporated in 1807, and named for General George Rogers Clark, frontier fighter and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,952 to $65,447
Clarksville, Tennessee area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020