Contact Center Quality Analyst, Sr. jobs in Columbia, SC
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
FOIA Analyst
- Contact Government Services, LLC
-
Columbia, SC
FULL_TIME
-
FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information Technology
CGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in processing FOIA requests, creating FOIA correspondence, and communicating negotiations, among additional relevant tasks.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:- Receive, review, and analyze new and backlogged Freedom of Information Act (FOIA) requests.
- Intake incoming requests and prepare FOIA request folders.
- Enter request data in the FOIA tracking database.
- Draft response letters and other FOIA correspondence.
- Communicate and initiate negotiations with requesters, FOIA staff, sponsors (or regulated industry representatives), and contractors pertaining to records requested and associated information to be released.
- Serve as a liaison with requesters, and on rare occasions, other agencies and appellants, regarding records that may involve more than one (1) agency component/office.
- Coordinate searches for responsive documents and identify duplicate records.
- Review program records for responsiveness and offer release determinations.
- Ensure released materials do not contain information exempted under the applicable exemptions.
Qualifications:- Three (3) years of experience processing Freedom of Information Act (FOIA) requests.
- Demonstrated experience and knowledge of FOIA rules and regulations; specifically applying exemptions b(4), b(5), and b(6).
- Experience redacting records with trade secrets and confidential commercial information.
- Ability to read, write, speak, and understand English.
- Ability to work independently.
- Excellent oral and written communication skills.
- Ability to obtain a government security clearance.
Ideally, you will also have:- Prior federal government experience is valued.
- Experience with FOIA tools like FOIA EXPRESS.
- Experience using SecureRelease.
- Active security clearance preferred.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/
For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 13 Days Ago
Contact Center Consultant
- Central Business Solutions, Inc
-
Columbia, SC
FULL_TIME
- Position Role/Tile: Contact Center Consultant Location: Columbia, SC. Summary Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact cent...
- 19 Days Ago
Relativity Archiving Analyst
- Contact Government Services, LLC
-
Columbia, SC
FULL_TIME
- Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
- 30 Days Ago
Business Analyst/Quality Assurance Analyst
- Vector Consulting, Inc
-
Columbia, SC
FULL_TIME
- Job Details Our government client is looking for an experienced Business Analyst/Quality Assurance Analyst on a 50% remote 12 months renewable contract opportunity in Columbia , SC. Role: Business Ana...
- Just Posted
Sr. Financial Analyst
- Career and Referral
-
Columbia, SC
FULL_TIME
- At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for...
- 9 Days Ago
Application Analyst SR
- Prisma Health
-
Columbia, SC
FULL_TIME
- Inspire health. Serve with compassion. Be the difference.Job SummaryAs a senior level team member, this role takes a lead position in analyzing clinical, business and/or technical processes and proble...
- 25 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Columbia, SC area
Customer / Product Support Analyst - hybrid remote
- Advanced Automation Consulting
-
Columbia, SC
- Job Description Job Description Hybrid/remote (3 days on site) position in Columbia, SC. AAC is seeking a Customer Suppo...
- 4/24/2024 12:00:00 AM
Accountant / Fiscal Analyst / DOFS - Accounts Payable
- State of South Carolina
-
Columbia, SC
- Salary: $37,860.00 - $70,054.00 Annually Location : Richland County, SC Job Type: FTE - Full-Time Job Number: 163615 Age...
- 4/24/2024 12:00:00 AM
Principal or Senior Financial Analyst
- Nutanix
-
Columbia, SC
- Principal or Senior Financial Analyst - GTM Finance Hungry, Humble, Honest, with Heart! About Nutanix Nutanix is disrupt...
- 4/24/2024 12:00:00 AM
Business Systems Analyst or Sr. BSA - IT Generation
- Dominion Energy
-
Cayce, SC
- Business Systems Analyst or Sr. BSA - IT Generation **Date:** Apr 17, 2024 **Location:** RICHMOND, VA, US, 23219CAYCE, S...
- 4/23/2024 12:00:00 AM
Project Controls Senior Analyst
- Black & Veatch
-
Columbia, SC
- **Project Controls Senior Analyst** Date: Apr 21, 2024 Location: Overland Park, KS, US US Atlanta, GA, US Ann Arbor, MI,...
- 4/23/2024 12:00:00 AM
Data/Business Analyst
- CGI Technologies and Solutions, Inc.
-
Columbia, SC
- **Data/Business Analyst** **Category:** Business Analysis (functional and technical) **Main location:** United States, S...
- 4/23/2024 12:00:00 AM
Sr. Network Analyst/Network Specialist- Columbia, SC
- VetJobs
-
Columbia, SC
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/21/2024 12:00:00 AM
IS Security Risk Analyst III- Companion Data Services
- Companion Data Services
-
Columbia, SC
- Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go,...
- 4/21/2024 12:00:00 AM
About Columbia, South Carolina
One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,076 to $66,978
Columbia, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020