Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Compiles and analyzes statistical data for Managed Care Contract decision making. Works with internal and external customers to interpret contract terms.
>FLSA: Exempt>EEO: 01 Officials and Managers 02 Professionals 03 Technicians 04 Sales Workers X 05 Administrative Support Workers 06 Craft Workers 07 Operatives 08 Laborers and Helpers 09 Service Workers
Develops, writes, and maintains profitability testing for all companies with an assigned insurance code.>Provides financial and utilization data to the Medical Director, Department Directors, and Case Management as requested.>Assists with provision and research of comparative regional and severity-adjusted data via PLM and other sources.>As needed, prepares reimbursement research to the CFO, the Controller, and department heads.>Verifies accuracy of Managed Care payments.>Reviews and works with the CFO on contract language on all renewed and new insurance contracts.
Minimum Education
X bachelor's degree in business with Accounting or Finance concentration X Required
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Minimum Work Experience
Three (3) years in a related position. Prefer experience in Cost Accounting or as Financial Analyst.
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