Contact Center Quality Analyst, Sr. jobs in Columbus, GA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Financial Analyst
  • Kindred Healthcare Inc.
  • Columbus, GA OTHER
  • Compiles and analyzes statistical data for Managed Care Contract decision making. Works with internal and external customers to interpret contract terms.

    >FLSA: Exempt>EEO: 01 Officials and Managers 02 Professionals 03 Technicians 04 Sales Workers X 05 Administrative Support Workers 06 Craft Workers 07 Operatives 08 Laborers and Helpers 09 Service Workers

    Develops, writes, and maintains profitability testing for all companies with an assigned insurance code.>Provides financial and utilization data to the Medical Director, Department Directors, and Case Management as requested.>Assists with provision and research of comparative regional and severity-adjusted data via PLM and other sources.>As needed, prepares reimbursement research to the CFO, the Controller, and department heads.>Verifies accuracy of Managed Care payments.>Reviews and works with the CFO on contract language on all renewed and new insurance contracts.


    Minimum Education


    X bachelor's degree in business with Accounting or Finance concentration X Required

    Required Skills

    Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
    Minimum Work Experience
    Three (3) years in a related position. Prefer experience in Cost Accounting or as Financial Analyst.



  • 1 Month Ago

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Sr. Financial Analyst
  • St. Francis-Emory Healthcare
  • Columbus, GA OTHER
  • DescriptionCompiles and analyzes statistical data for Managed Care Contract decision making. Works with internal and external customers to interpret contract terms. FLSA: ExemptEEO: □ 01 Officials and...
  • 1 Month Ago

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Business Quality Analyst
  • Technology Consulting, Inc.
  • La Grange, GA FULL_TIME
  • TCI has an immediate need for an IT Business Quality Analyst (BQA) for a full time job in Louisville, KY area. This role can be 100% remote for strong candidates.The Business Quality Analyst will perf...
  • 23 Days Ago

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Sr. Financial Analyst- Physician Services
  • St. Francis-Emory Healthcare
  • Columbus, GA OTHER
  • Description· Administers the general accounting, financial, and statistical reporting functions of the Medical Group in accordance with established policies and accounting procedures. · Administers th...
  • 1 Month Ago

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QM Gear and Heat Treat Quality Sr. Specialist
  • Hyundai Transys Georgia Powertrain, Inc
  • West Point, GA FULL_TIME
  • Position SummaryOversee Quality Team Members to ensure proper administration of quality policies, processes, programs and procedures. Communicate product quality and quality problems. Assist in the de...
  • 21 Days Ago

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Quality Resident Liaison / Automotive Representative - Part-time
  • TRIGO Global Quality Solutions
  • West Point, GA PART_TIME
  • TRIGO Global Quality Solutions is seeking a Quality Resident Liaison/Automotive Representative West Point, GA Part-time opening 10-20 hours/week (flexible hours) $21-22/hour This job is key for the su...
  • 1 Day Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Columbus, GA area

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20025 - Technician II
  • Hyundai Autoever America
  • West Point, GA
  • Technician II Savannah, GA CBU: KaGA Job Summary: To analyze and monitor MES systems and equipment across the Automotive...
  • 4/24/2024 12:00:00 AM

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Injection Plastic Mold Setter Technician
  • The Reserves Network
  • Cusseta, AL
  • Job Description Job Description Play a critical role in maintaining efficient injection molding operations and ensuring ...
  • 4/23/2024 12:00:00 AM

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Information Technology Analyst
  • Adient
  • West Point, GA
  • SUMMARY Opportunity for an IT Analyst to join Adient's JIT automotive seating plant in West Point, GA. The IT Analyst co...
  • 4/23/2024 12:00:00 AM

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20040 - SAP HCM Sr. Business Systems Analyst
  • Hyundai Autoever America
  • West Point, GA
  • 20040 - SAP HCM Sr. Business Systems Analyst West Point, GA (onsite) CBU: KaGA Purpose of the Position: The SAP HCM Sr. ...
  • 4/22/2024 12:00:00 AM

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PROGRAM ANALYST
  • Natural Resources Conservation Service
  • Auburn, AL
  • Summary The incumbent assists the Assistant State Conservationist for Programs (ASTC-P) in the administration of Farm Bi...
  • 4/22/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,065 to $64,232
Columbus, Georgia area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020