Contact Center Quality Analyst, Sr. jobs in Columbus, OH

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Coding Quality Analyst
  • The Ohio State University Wexner Medical Center
  • Columbus, OH FULL_TIME
  • Job Description

    After medical records are coded in Medical Information Management (MIM), the Coding Quality Analyst is responsible for ensuring accuracy of coding assignment via random auditing of medical record coding and accuracy of MS-DRGS. In addition, the manager is responsible for completing 3M APC Software claim edits and responding to requests from the Central Business Office (CBO) regarding documentation required for compliance with CMS’ National Correct Coding Initiative (NCCI) and Outpatient Code Editor (OCE) edits. The analyst is responsible for providing feedback to the Manager of Data Quality regarding coding quality and makes recommendations for improving coding accuracy.


    Position Summary

    The position is primarily responsible for coding quality improvement. This staff member reviews randomly selected and focused medical records for accurate selection of appropriate admitting and discharge diagnoses, ICD9-CM procedures and CPT4 procedures. The analyst uses the encoding and abstracting system and other resources to ensure complete and accurate coding, DRG/MS-DRG assignment for hospital reimbursement, research and planning. The analyst keeps detailed records of all audits conducted, the results, recommendations, and follows-up to assure action is taken. The analyst advises medical record coding specialist on coding guidelines and practices as requested.

    Minimum Qualifications

    Associate degree in Health Information Management, and a minimum of 3-5 years medical center outpatient coding experience (ICD10-CM and CPT) for service types such as emergency, outpatient, ambulatory surgery, observation, and series/clinics. Bachelor's degree in Health Information Administration or equivalent degree preferred. Considerable progressively responsible administrative medical information management experience required knowledge and experience with electronic health records and health information management applications required. Certifications can include: Registered Health Information Record Technician (RHIT), Registered Health Information Administrator (RHIA), Certified Coding Specialist (CCS) by the American Health Information Management Association, COC (outpatient credential only).

    Regular 40 First Shift
  • 17 Days Ago

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Coding Quality Analyst (HS)
  • Ohio State University Wexner Medical Center
  • Columbus, OH FULL_TIME
  • Scope of PositionAfter medical records are coded in Medical Information Management (MIM), the Coding Quality Analyst is responsible for ensuring accuracy of coding via random or focused auditing of me...
  • 25 Days Ago

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Coding Quality Analyst
  • Ohio State University Wexner Medical Center
  • Columbus, OH FULL_TIME
  • Job DescriptionAfter medical records are coded in Medical Information Management (MIM), the Coding Quality Analyst is responsible for ensuring accuracy of coding assignment via random auditing of medi...
  • 1 Month Ago

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Contact Center Representative
  • Golf Galaxy GolfWorks, Inc
  • Newark, OH PART_TIME,FULL_TIME
  • Primary Purpose: The Contact Center Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company pro...
  • 15 Days Ago

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Contact Center Assistant Manager
  • MRA Recruiting Services
  • Dublin, OH FULL_TIME
  • Job Title: Contact Center Assistant ManagerCompany: BMI Federal Credit UnionLocation: Dublin, OHStarting Hourly Range: $25.50 - $32.00Schedule: Scheduling flexibility is required between 7:30 a.m. and...
  • Just Posted

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Contact Center Assistant Manager
  • MRA-The Management Association
  • Dublin, OH FULL_TIME
  • Job Title: Contact Center Assistant Manager Company: BMI Federal Credit Union Location: Dublin, OH Starting Hourly Range: $25.50 - $32.00 Schedule: Scheduling flexibility is required between 7:30 a.m....
  • Just Posted

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0 Contact Center Quality Analyst, Sr. jobs found in Columbus, OH area

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Sr. Data Scientist – Lead - Tableau / Data Analytics_Columbus or Minneapolis
  • Central Point Partners
  • Columbus, OH
  • Must live near Columbus, OH or Minneapolis, MN Title: Sr. Data Scientist – Lead - Tableau / Data Analytics / Business An...
  • 4/25/2024 12:00:00 AM

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Operations Research & Analytics Senior Analyst
  • Bread Financial Holdings, Inc.
  • Columbus, OH
  • Every career journey is personal. That's why we empower you with the tools and support to create your own success story....
  • 4/25/2024 12:00:00 AM

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Healthcare Compliance Analyst- Remote
  • AmICompliant
  • Columbus, OH
  • Intern Job Description: Healthcare Industry Outreach and Compliance Research Position Overview: We are a start-up seekin...
  • 4/25/2024 12:00:00 AM

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Senior Information Technology Security Analyst
  • Red Roof Inn
  • Columbus, OH
  • Job Purpose Monitor and respond to security events from managed security systems. Champion processes and technology as a...
  • 4/25/2024 12:00:00 AM

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Construction Sales Assistant (Hybrid-Remote)
  • Professional Partners Group
  • Columbus, OH
  • KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication skills Detail-oriented Cooperative and fr...
  • 4/25/2024 12:00:00 AM

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Data Engineer (AWS, Azure, GCP)
  • CapTech Consulting
  • Columbus, OH
  • Company Description CapTech is an award-winning consulting firm that collaborates with clients to achieve what's possibl...
  • 4/24/2024 12:00:00 AM

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Digital Engineer
  • Jobs for Humanity
  • Columbus, OH
  • Company Description Jobs for Humanity is partnering with Safelite to build an inclusive and just employment ecosystem. T...
  • 4/22/2024 12:00:00 AM

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Associate Inventory Control Analyst
  • Simpson Strong-Tie Company, Inc.
  • Columbus, OH
  • **REWARDS AT SIMPSON STRONG-TIE** We recognize and reward employees with a carefully designed and comprehensive rewards ...
  • 4/22/2024 12:00:00 AM

The confluence of the Scioto and Olentangy rivers occurs just north-west of Downtown Columbus. Several smaller tributaries course through the Columbus metropolitan area, including Alum Creek, Big Walnut Creek, and Darby Creek. Columbus is considered to have relatively flat topography thanks to a large glacier that covered most of Ohio during the Wisconsin Ice Age. However, there are sizable differences in elevation through the area, with the high point of Franklin County being 1,132 ft (345 m) above sea level near New Albany, and the low point being 670 ft (200 m) where the Scioto River leaves...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,988 to $70,952
Columbus, Ohio area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020