Contact Center Quality Analyst, Sr. jobs in Concord, NH
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Manager
- One Credit Union
-
Springfield, VT
FULL_TIME
-
The Contact Center Manager is directly responsible for the Contact Center (CC) activity, ensuring that organization, financial, operational, service and growth goals and plans are met. Serve as a leader and role model to the CC staff, effectively creating a high-quality work environment where staff are motivated to perform at their highest levels. Provide leadership and enhance, develop, implement, and/or enforce policies and procedures that improve the overall operation and effectiveness of the CC.
Essential functions and Basic duties :Directs, develops, motivates and coaches contact center personnel; oversees work schedules; administers performance evaluations and recommends appropriate actions including hiring, promotions, and salary adjustments. Identifies performance problems and takes action including terminations.
The ideal candidate will have :- 4-5 years of leadership/coaching experience in a cross-selling environment
- 2-3 years of financial services experience in a call center
- 2-3 years of consumer lending experience – mortgage and small business lending experience a plus
- Great interpersonal and communication (written and oral) skills
- Strong phone and verbal communication skills along with active listening
- Proficient in Microsoft office products
- Ability to navigate internal web based applications
- Ability to perform simple math such as interest calculations, percentages, multiplication and division
- Strong TEAM player
The Full-Time Contact Center Manager reports to the SVP of Retail Branch Operations.
Requirements:- Education Requirements: College graduate or equivalent work experience.
- Wages commensurate with experience and skillsets.
- Benefits offered: Health Care, HRA, FSA, Dental, Vision, Life & Disability, 401k plan, Holidays (11), Paid Time Off (PTO)
- 14 Days Ago
Club Contact Center Associate
- Boys & Girls Clubs of Central NH
-
Concord, NH
PART_TIME
- Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
- 5 Days Ago
Club Contact Center Associate
- Boys & Girls Clubs of Central and Northern NH
-
Concord, NH
PART_TIME
- Summary Are you motivated to make a difference in the lives of children? Do you have the skills and dedication to join our team at the Boys & Girls Club? If you're looking to find fulfilling, meaningf...
- 5 Days Ago
Sr. Analyst - Market Research
- Resource Systems Group
-
Hartford, VT
FULL_TIME
- RSG is seeking a Senior Analyst to work with our Transportation Market Research team. This role performs a wide range of analytical and project management related tasks in support of consulting engage...
- 14 Days Ago
Sr. Financial Analyst
- Robert Half
-
State College, PA
PER_DIEM
- State College area company is seeking a Sr. Financial Analyst to be the lead on a new project they are starting. Project Management experience is a major plus.Primary Responsibilities:Controllership D...
- 18 Days Ago
Quality Control Analyst
- Novo Nordisk
-
West Lebanon, NH
FULL_TIME
- About the Department Site New Hampshire, located in West Lebanon, is where Novo Nordisk’s life-saving treatments are brought to life. Our manufacturing facility produces a global supply of our hemophi...
- 3 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Concord, NH area
Customer Support Rep NH
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/18/2024 12:00:00 AM
Customer Support Associate NH
- Fidelity Investments
-
Merrimack, NH
- Job Description: Are you ready to Launch into a career at Fidelity? If so, please consider joining our customer service ...
- 4/18/2024 12:00:00 AM
Board Certified Behavior Analyst (BCBA) - Concord, NH
- Patterns Behavioral Services, Inc.
-
Concord, NH
- Patterns Behavioral Services, Inc. - Identifying Patterns, Changing Trajectories Hiring a BCBA to join our growing team ...
- 4/17/2024 12:00:00 AM
Travel Nurse RN - PCU - Progressive Care Unit - $1,770 per week
- Adventist Health
-
Concord, NH
- Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Concord, N...
- 4/17/2024 12:00:00 AM
Sales Internship Program
- Alku
-
Durham, NH
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/16/2024 12:00:00 AM
Travel Nurse RN - Med Surg - $1,816 per week
- Hiring Now!
-
Concord, NH
- Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Concord, New Hampshire. Job D...
- 4/15/2024 12:00:00 AM
Sales Internship Program
- ALKU
-
Durham, NH
- This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
- 4/14/2024 12:00:00 AM
Travel Nurse RN - Psychiatric - $2,222 per week
- Hiring Now!
-
Concord, NH
- Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Concord, New Hampshire. Jo...
- 4/14/2024 12:00:00 AM
About Concord, New Hampshire
Concord is located at 43°12′24″N 71°32′17″W / 43.20667°N 71.53806°W / 43.20667; -71.53806 (43.2070, −71.5371).
According to the United States Census Bureau, the city has a total area of 67.5 square miles (174.8 km2). 64.2 square miles (166.4 km2) of it is land and 3.2 square miles (8.4 km2) of it is water, comprising 4.79% of the city. Concord is drained by the Merrimack River. Penacook Lake is in the west. The highest point in Concord is 860 feet (260 m) above sea level on Oak Hill, just west of the hill's 970-foot (300 m) summit in neighboring Loudon.
Concord lies fully within the Merrima...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$54,635 to $74,564
Concord, New Hampshire area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020