Contact Center Quality Analyst, Sr. jobs in Danbury, CT
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Veeva CRM Sr. Technical Analyst
- Framework Solutions Inc.
-
Danbury, CT
FULL_TIME
-
At Framework Solutions you will have the opportunity to work with the leaders in Commercial Operations. We have over 20 years of experience working within the Life sciences and BioPharma space. Framework Solutions is expanding their service offerings and this position will be a key role in developing our managed services support. This candidate will have the opportunity to work across the Veeva Suite of products supporting configuration, implementation projects, and post-production activities. The role will primarily support Veeva’s Commercial Cloud and the supporting applications providing key data to and from Veeva CRM.
Primary Responsibilities
· System Administration and Support· Handle all escalations for workflow issues and product bugs· Monitor and provide governance around demand management opportunities and enhancements· Manage Veeva CRM Release Cycles and lead regression testing and deployment· Responsible for configuring CRM through demand management needs and enhancements· Champion support desk escalations and ensure proper tracking and closure of open tickets· Participate in internal and external training opportunities· Lead enhancements and process improvement opportunities through innovation and business process review· Participate in developing Center of Excellence capabilities through development of utilities and accelerators for use across multiple accounts
Qualifications
· Candidates must be certified in Veeva CRM· Knowledge of Veeva Suite of products and supporting eco-system, experience developing custom objects· At least five (4-5) years’ CRM experience, minimum 2-3 years in Veeva· Strong knowledge of Life Science (Pharma) –Sales Business Process· Experienced in Force.com applications, API, Apex, data loaders· Deep understanding of CRM eco-system; legacy applications; integration landscape and ETL workflows; data migration· Be able to analyze the CRM Data and develop data migration plans from legacy systems into Veeva platform· Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently· Experience with ticket tracking systems and support desk functions· Must have excellent oral and written communication skills· Ability to be self-motivated and take initiative on defining where improvements can be madeB.A or B.S. Degree
- 22 Days Ago
Director, National Field Service
- Quality Uptime Services
-
Bethel, CT
FULL_TIME
- POSITION DESCRIPTION This position reports to the VP, Business Operations and is responsible for directly leading the R egional M anagers and F ield S ervice E ngineers , a cross the country . The Dir...
- 15 Days Ago
Solutions Delivery Project Specialist
- Quality Uptime Services
-
Bethel, CT
FULL_TIME
- Job Description: Solutions Delivery Project Specialist – Solutions Delivery Reports to Director, Solutions Delivery Overview : The Solutions Delivery Project Specialist will work with a dedicated team...
- 26 Days Ago
Collision Center Appraiser / Estimator
- Danbury Auto Collision Center
-
New Milford, CT
FULL_TIME
- We are looking for an Experienced Collision Center Advisor/Estimator to join our team. If you are looking for an excellent working environment and highly-productive shop, come and see what we have to ...
- 1 Month Ago
Sr. Accountant
- Merritt Staffing - Stratford
-
Danbury, CT
FULL_TIME
- Our client, a global manufacturer, is hiring a Sr Accountant to join their team in Danbury. Company offers great benefits and opportunity to learn and grow. Job Responsibilities: Contribute to the mon...
- 15 Days Ago
Quality Technician
- Actalent
-
Newtown, CT
OTHER
- A global leader in the semiconductor industry in the Northeast is hiring a skilled quality technician to join their team in Newtown, CT! \APPLY NOW!Quality Technician Description:- Experience in quali...
- Just Posted
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0 Contact Center Quality Analyst, Sr. jobs found in Danbury, CT area
Client Service Associate
- Stifel
-
White Plains, NY
- Summary Under immediate supervision, Client Services Associate (Registered) assists one or more Financial Advisor(s) wit...
- 4/26/2024 12:00:00 AM
Data Steward- Production Bioinformatics
- Sema4 OpCo, Inc.
-
Stamford, CT
- **Data Steward- Production Bioinformatics** **Department:** Scientific Computing and Information **Location:** Stamford,...
- 4/26/2024 12:00:00 AM
Cybersecurity Vulnerability Remediation Analyst
- TPG Staffing, LLC
-
Stamford, CT
- Cybersecurity Vulnerability Remediation Analyst Our client, a successful financial technology and services company, curr...
- 4/24/2024 12:00:00 AM
Services Operations Anlayst
- Campaign Monitor
-
- The Company: Marigold helps brands foster customer relationships through the science and art of connection. Marigold Rel...
- 4/24/2024 12:00:00 AM
Trading Systems Operations Engineer (USA)
- Trexquant Investment
-
Stamford, CT
- Trexquant is a growing systematic fund manager with a core team of highly accomplished technologists. We are currently s...
- 4/24/2024 12:00:00 AM
Physician (MD/DO) - Rheumatology - $285,000 per year in Norwalk, CT
- Locumjobsonline
-
Norwalk, CT
- LocumJobsOnline is working with CompHealth to find a qualified Rheumatology MD in Norwalk, Connecticut, 06850!Pay Inform...
- 4/24/2024 12:00:00 AM
Senior Manager, Commercial Analytics
- Genpact
-
Danbury, CT
- Role : Senior Manager, Commercial Analytics Demonstrated experience in pharma / life sciences, healthcare in the areas o...
- 4/23/2024 12:00:00 AM
Travel Nurse RN - Home Health - $2,073 per week
- Adventist Health
-
Stamford, CT
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Stamford, Connecticut. Job...
- 4/23/2024 12:00:00 AM
About Danbury, Connecticut
Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area.
The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$58,288 to $79,550
Danbury, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020