Contact Center Quality Analyst, Sr. jobs in Fort Myers, FL

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Job Type: Full-time, In-Office 5220 Summerlin Commons Blvd, Fort Myers, FL 33907, Suite 200A

Paid training begins May 13th

Compensation: $17 hourly, performance bonus eligible post 60 days (not sales-based)

Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within one month of start date, and paid company holidays

POSITION OBJECTIVE

This Contact Center Support Expert position provides customer service and troubleshooting support for Delta Faucet Company products via telephone, such as faucets, fixtures, etc. You will utilize critical thinking skills to provide support services to customers such as consumers, plumbers, and dealers with varying levels of faucet and fixture knowledge. As a Contact Center Support Expert, you will support various call types, including several different contact types such as phone, email, text message, and social media. This position will handle customer interactions by delivering a “Best in Class” approach.  You will accomplish this by responding quickly on the telephone with intelligence and etiquette. The ideal candidate has previous experience in all position requirements and will show a high-energy work ethic.

QUALIFICATIONS

The ideal candidate would typically have:

• Interest or experience in DIY home repair

The ideal candidate must possess:

• Ability to quickly identify a customer’s challenge and provide an appropriate solution
• Ability to work in a stationary cubicle environment that requires sitting for long periods
• Superior customer service, patience, and communication skills
• Comfortable with technology and possess the ability to navigate within multiple systems, multiple screens, etc.
• Proficient typing skills
• Ability to multi-task
• Reliable transportation for all responsible shifts and required trainings
• Ability to pass our pre-employment background screen
• Availability to work Monday - Friday 8 am – 6 pm and Saturday 9 am -6 pm EST
• Ability to work in-office 100% of the time
• Availability to work weekends and holidays

Equal Opportunity Employer M/F/D/V

Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company