Contact Center Quality Analyst, Sr. jobs in Fresno, CA

As a Contact Center Agent, you will play a crucial role in providing excellent customer service and support for our company. You will be responsible for handling a high volume of incoming calls, emails, and chat messages from customers, and ensuring their inquiries and concerns are resolved in a timely and professional manner.

Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a prompt and courteous manner.
• Providing accurate and detailed product information to customers.
• Assisting customers with order placement and tracking.
• Investigating and resolving customer complaints and issues.
• Escalating complex inquiries to the appropriate department or supervisor.
• Maintaining customer records by updating account information.
• Identifying and implementing process improvements to enhance customer satisfaction.

Requirements:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proven customer service experience.
• Strong problem-solving skills.
• Ability to multitask and prioritize effectively.
• Proficient computer skills, including Microsoft Office.
• Ability to work in a fast-paced, team-oriented environment.