Contact Center Quality Analyst, Sr. jobs in Green Bay, WI

UP Health System - Marquette

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS - Marquette is a 222 bed hospital and houses the region's only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are:

In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Why Choose Us:

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off / Extended Illness Bank package for full-time employees

Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

Opportunities for education and training through partnership with Duke LifePoint Healthcare

And much more...

Position Summary:

Responsible for supporting business by operating switchboard and connecting callers to the appropriate
person. Monitors alarm systems in order to ensure that secure conditions are maintained.

ESSENTIAL FUNCTIONS
Operate communication systems (IE: phone, switchboard, radios, public address, beepers) efficiently
adhering to hospital and departmental policies to include maintaining tele-directory.
Coordinates, repairs, and loans of beepers as needed
Maintains knowledge of all hospital emergency codes and duties related for each code. Initiates, routes,
and follows through codes and call groups for notifications from multiple sources.
Ability to prioritize duties, calls, emergencies, stats, monitors, alarms, alerts, and reception window
Understands and monitors building alarm systems to ensure that secure conditions are maintained. Able
to reset and inform appropriate personnel of alarms, troubles, or irregularities. Monitors security cameras
and operates related equipment.
Displays good phone etiquette and excellent customer service skills while answering incoming calls,
greeting callers, providing information, transferring calls and/or taking messages as necessary.

Minimum Qualifications:

Minimum Education
High school diploma or equivalent
*Years of relevant experience may be substituted for required education.

Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must
be able to work in a stressful environment and take appropriate action.

Minimum Work Experience
1 year call-center or hospital experience (Preferred)

EEOC Statement:

UP Health System - Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.