Contact Center Quality Analyst, Sr. jobs in Hopkinsville, KY
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Representative
- Jackson Hewitt - 3170
-
Calvert, KY
PART_TIME
-
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Teller and Contact Center (Part Time) - Russellville
- Service One Credit Union
-
Russellville, KY
PART_TIME
- Position Summary This position is responsible for consistently providing exceptional service to our members in person, by telephone and/or through online communication. Provides members with timely, c...
- 29 Days Ago
Denial Analyst
- Emerald Therapy Center
-
Paducah, KY
FULL_TIME
- Company Background Emerald Therapy Center, LLC is a multi-disciplinary behavioral health organization in Paducah, Kentucky. Our mission is to provide clients with counseling, medication management and...
- Just Posted
RN Clinical Services Manager
- Tennessee Quality Care
-
Martin, TN
FULL_TIME
- Tennessee Quality Care is looking for a Full-Time RN Clinical Manger to join our fast-growing Home Health Division in Martin, TN area! Earn up to $85,000 Annully, immediate openings, generous time off...
- 22 Days Ago
Customer Service - Field
- Quality Carriers, Inc.
-
CALVERT CITY, KY
FULL_TIME
- Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad rang...
- 2 Days Ago
ICCCS
- Quality Carriers, Inc.
-
Calvert, KY
FULL_TIME
- Quality Carriers, Inc. (QC), headquartered in Tampa, FL, is North America's largest bulk liquid chemical carrier. Through a network of more than 100 terminals and facilities, we transport a broad rang...
- 4 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Hopkinsville, KY area
Urology Patient Service Representative-Part Time
- Jennie Stuart Health
-
Hopkinsville, KY
- Job Description Welcomes patients and visitors in person or on the telephone by providing quality customer service, answ...
- 4/26/2024 12:00:00 AM
Travel Physical Therapist - $1,862 per week
- Hiring Now!
-
Clarksville, TN
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Clarksville, Tennessee. Job Descript...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- White
-
Hopkinsville, KY
- We empower employees to create a better future by upholding safety standards, solving complex problems, continuous impro...
- 4/24/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Hopkinsville, KY
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Rogers Group
-
Hopkinsville, KY
- Job Description Canton Quarry - Rogers Group Inc - Cadiz, KY Full-Time General Shift is Monday-Friday 7:00 am - 4:00 pm....
- 4/23/2024 12:00:00 AM
Behavioral Therapist
- JENNIFER J PARRISH
-
Clarksville, TN
- Job Description Job Description Position Description: A Registered Behavior Technician (RBT) is a certified paraprofessi...
- 4/22/2024 12:00:00 AM
Travel Physical Therapist - $1,862 per week
- PRN Healthcare
-
Hopkinsville, KY
- Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Hopkinsville, Kentucky. Job Descript...
- 4/22/2024 12:00:00 AM
Travel CT Technologist - $1,982 per week
- TRS Healthcare
-
Clarksville, TN
- Supplemental Health Care is seeking a travel CT Technologist for a travel job in Clarksville, Tennessee. Job Description...
- 4/22/2024 12:00:00 AM
About Hopkinsville, Kentucky
Hopkinsville is a home rule-class city in and the county seat of Christian County, Kentucky, United States. The population at the 2010 census was 31,577.
Hopkinsville is located south of the center of Christian County at 36°51′17″N 87°29′20″W / 36.85472°N 87.48889°W / 36.85472; -87.48889 (36.854712, -87.488872). Madisonville is 35 miles (56 km) to the north, Russellville is 35 miles (56 km) to the east, Oak Grove is 15 miles to the south, and Clarksville, Tennessee, is 26 miles (42 km) to the south.
According to the United States Census Bureau, Hopkinsville has a total area of 30.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,647 to $65,027
Hopkinsville, Kentucky area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020