Contact Center Quality Analyst, Sr. jobs in Idaho Falls, ID

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Introduction

Are you looking for a place to deliver excellent care patients deserve? At Eastern Idaho Regional Medical Center we support our colleagues in their positions. Join our Team as a(an) Quality and Risk Specialist and access programs to assist with every stage of your career.

Benefits

Eastern Idaho Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Are you a continuous learner? With more than 94,000 nurses throughout HCA Healthcare, we are one of the largest employers of nurses in the United States. Education is key to excellence! As a majority owner of Galen College of Nursing, which joins Research College of Nursing and Mercy School of Nursing as educational facilities within the HCA Healthcare family, we make it easier and more affordable to gain certifications and job skills. Apply today for our Quality and Risk Specialist opening and continue to learn!

Job Summary and Qualifications

As a Quality and Risk Management Specialist is responsible for assisting with the quality and risk management functions of the hospital with a specific focus on patient safety. Our team is amazing, we consider ourselves a family who work hard to support each other and we are looking for someone who feels patient care is as meaningful as we do.

In this role:

• You will assist with data collection, data entry, analysis of data, and compilation of reports in various computer systems and databases
• You will have be involved with medical record review, chart reviews, data analysis and compilation of reports as assigned.
• You will assist with the execution of the Quality, Risk, and Patient Safety hospital plans and the development of performance improvement projects or tasks as assigned
• You will assist with preparation for regulatory surveys and action that may result from those surveys.
• You will assist with the SEA/RCA process, Occurrence Reporting process, and the Clinical Safety Improvement Program initiatives.
• You will utilize knowledge and research in the development of evidence-based initiatives.
• You will identify and develops tools and techniques that simplify work, improve communication and make processes more reliable and consistent.
• You will Identify and responding to variances in data.
• You will assist with regulatory compliance (CMS, Joint Commission.

What qualifications you will need:

• BSN or equivalent required
• Minimum of 3 years of acute clinical experience
• Current Idaho RN License or compact
• Experience in data collection and statistical analysis preferred.
• Must demonstrate ability to work well with patients/families, nursing, and ancillary staff, and physicians.

Eastern Idaho Regional Medical Center (EIRMC) is a full-service hospital with 318 patient beds. Our hospital is the largest medical facility in the region. We serve southeast Idaho, western Wyoming, Yellowstone National Park, and parts of Montana. Our facility has an ER, a Level II Trauma Center, a Level 1 ICU (one of two in Idaho), and the only Burn Center in the state of Idaho. We have the region’s only Pediatric Intensive Care Unit for critically ill children. Our 74-bed Behavioral Health Center offers inpatient and outpatient mental health care for adolescents and adults.

We are part of the HCA Healthcare network - which includes more than 300 affiliate facilities across the country – offering our colleagues the opportunity for travel and relocation. HCA Healthcare and EIRMC are all about caring for people. This care extends to patients, families, and colleagues.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If growth and continued learning is important to you, we encourage you to apply for our Quality and Risk Specialist opening. Our team will promptly review your application. Highly qualified candidates will be contacted for interviews. Unlock the possibilities apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.