Contact Center Quality Analyst, Sr. jobs in Lake Charles, LA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
SR ANALYST-INFO SYSTEMS
- PCA
-
DeRidder, LA
FULL_TIME
- Responsibilities:Provides design and program support for business applications systems development. Responsible for research, analysis, system design, coding, testing, debugging and documentation. Provides support for existing applications and systems, including applications developed by PCA’s corporate IT group and used in eight paper mills located throughout the United States. Resolves production problems and user calls. Responsible for 1 week of 7-day 24-hour call duty as it rotates through the IS staff.Basic Qualifications: Bachelor’s degree in computer science or equivalent field of study. Experience with the following: VB.Net / C#, .NET framework 4 Source control, preferably Git SQL Server database 2017 Writing SQL queries. Creating stored procedures / functions / views Pluses for the following experience (not required) Web Development Experience ASP.NET MVC, Web API, Blazor JavaScript, JavaScript frameworks such as AngularJS HTML5, CSS, Bootstrap Mobile web development Preferred Qualifications:·3-5 years of experience in Windows desktop development (Windows Forms / WPF). Knowledge-Skills-Abilities:·Must be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers.·Must exhibit excellent communication, analytical, organizational and computer skills.·Must be capable of independently making sound decisions through creative problem-solving and detailed requirements-gathering.·Must be capable of working with ambiguity and change. PAY & BENEFITS: PCA provides a competitive comprehensive benefits package.Excellent Medical, Dental, and Vision 401k with company matching Retirement Savings Plan Educational Assistance Program 11 paid holidays 3 Weeks of Vacation Time Employee Assistance Program (EAP)
- 20 Days Ago
Class lease purchase
- Quality Carriers
-
Charles, LA
FULL_TIME
- Requirements : Valid CDL-A With Tankers and Hazmat Endorsements Must Have or Be Willing to Obtain TWIC Card 1 Year Tractor Trailer Experience Within the Last 3 Years or 1 Year Tanker Experience in the...
- 11 Days Ago
Service Technician I
- Sunshine Quality Solutions, Llc
-
Charles, LA
FULL_TIME
- Description Sunshine Quality Solutions is looking for a service technician. The service technician performs necessary diagnostics, service repairs, and maintenance work on customer and/or dealer- owne...
- 18 Days Ago
Service Technician I
- SUNSHINE QUALITY SOLUTIONS, LLC
-
Charles, LA
OTHER
- Job Details Job Location: Lake Charles Branch Region 3 - Lake Charles, LA Education Level: High School Diploma / GED Salary Range: Undisclosed Job Category: Skilled Labor - Trades DescriptionDescripti...
- 18 Days Ago
Field Service Technician/ Diesel Mechanic
- SUNSHINE QUALITY SOLUTIONS, LLC
-
Jennings, LA
OTHER
- Job Details Job Location: Jennings Branch Region 3 - Jennings, LA Education Level: High School Diploma / GED Salary Range: Undisclosed Job Category: Skilled Labor - Trades DescriptionDescription Sunsh...
- 22 Days Ago
Field Service Technician/ Diesel Mechanic
- SUNSHINE QUALITY SOLUTIONS, LLC
-
Charles, LA
OTHER
- Job Details Job Location: Lake Charles Branch Region 3 - Lake Charles, LA Education Level: High School Diploma / GED Salary Range: Undisclosed Job Category: Skilled Labor - Trades DescriptionDescripti...
- 1 Month Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Lake Charles, LA area
Cashier / Host / Attendant
- Golden Corral
-
Lake Charles, LA
- Our franchise organization, Mountain West Corral, Inc. dba Golden Corral, is currently seeking energetic, friendly indiv...
- 4/25/2024 12:00:00 AM
Customer Service Sales Representative
- InsuraTec Services Group
-
Lake Charles, LA
- Customer Service Sales Representative Location: Remote, Virtual, Work From Home Experience Level: Entry-Level (No Experi...
- 4/25/2024 12:00:00 AM
Imaging Scheduler/Patient Access Representative
- Center for Orthopaedics
-
Lake Charles, LA
- GENERAL SUMMARY OF DUTIES: Serves as primary contact for Radiology scheduling needs of the Center for Orthopaedics Imagi...
- 4/25/2024 12:00:00 AM
Program Aide On-Call
- Save the children
-
Jennings, LA
- Position Title: Program AideOn-Call Employee Type: Part-Time Supervisor Title: Manager, Education & Inclusion or Center ...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Lake Charles, LA
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
Aviation Line Service Manager
- Freeman Holdings Group
-
Lake Charles, LA
- Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services i...
- 4/24/2024 12:00:00 AM
Front Services Supervisor
- Golden Nugget
-
Lake Charles, LA
- Posted Salary Range: USD $44,000.00 - USD $44,000.00 /Yr.
- 4/23/2024 12:00:00 AM
Travel Nurse RN - Home Health - $1,800 per week
- Hiring Now!
-
Lake Charles, LA
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Lake Charles, Louisiana. J...
- 4/22/2024 12:00:00 AM
About Lake Charles, Louisiana
Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state.
As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,024 to $66,906
Lake Charles, Louisiana area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020