Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Benefits and Perks include :
The primary duties an Arby’s crew member carries out include taking customer orders, preparing food made to order, and providing customer service.
An ideal Arby’s crew member possesses a positive attitude, ability to work in a team, and a strong work ethic. A crew member should enjoy working in a fast-paced environment and possess a desire for personal and professional growth.
Employer : Quality Meats West, LLC
Last updated : 2024-03-29
Clear All
0 Contact Center Quality Analyst, Sr. jobs found in Laramie, WY area