Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.
Call Center Representatives are required to make outbound calls.
The hours will be from
7:00 AM to 12:00 PM, Monday through Friday.
or
9:00 AM to 2:00 PM, Monday through Friday
Apply today or call 725.268.0742 for more information!
ENTRY LEVEL - No Experience is Necessary - Looking for true sales people that understand the art of closing deals! Hustlers ONLY
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Expected hours: 25 per week
Schedule:
Education:
Shift availability:
Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Analyst, Sr. jobs found in Las Vegas, NV area