Contact Center Quality Analyst, Sr. jobs in Las Vegas, NV

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Lead Driver Call Center
  • Henderson, NV PART_TIME
  • Job Summary: The Contact Center Representative is to contact consumers and advise of pending services, documentation, pending complaints and return call requests.

    Call Center Representatives are required to make outbound calls.

    The hours will be from

    7:00 AM to 12:00 PM, Monday through Friday.

    or

    9:00 AM to 2:00 PM, Monday through Friday

    Apply today or call 725.268.0742 for more information!

    ENTRY LEVEL - No Experience is Necessary - Looking for true sales people that understand the art of closing deals! Hustlers ONLY

    Job Type: Part-time

    Pay: $13.00 - $15.00 per hour

    Expected hours: 25 per week

    Schedule:

    • Day shift
    • Monday to Friday
    • Morning shift

    Education:

    • High school or equivalent (Required)

    Shift availability:

    • Day Shift (Required)

    Ability to Relocate:

    • Henderson, NV: Relocate before starting work (Required)

    Work Location: In person

  • 6 Days Ago

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Contact Center Representative
  • One Nevada Credit Union
  • Durango, NV FULL_TIME
  • Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you! Our employees play a huge role in our continued success - i...
  • 12 Days Ago

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Relativity Archiving Analyst
  • Contact Government Services, LLC
  • Las Vegas, NV FULL_TIME
  • Relativity Archiving Analyst Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Relativity Archiving Analyst, who will be responsible for vetting Relativity wo...
  • 7 Days Ago

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Document Analyst
  • Quality Built
  • The Lakes, NV FULL_TIME
  • JOB SUMMARY: Monitors incoming program checklists from customers and trade partners. Adheres to review deadlines, conducts thorough document review, and effectively communicates with senders to obtain...
  • 24 Days Ago

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Sr. Quality Assurance Engineer
  • Vegas.com
  • Las Vegas, NV FULL_TIME
  • Who we are: Vegas.com is the leading entertainment and hospitality marketplace for consumers exploring Las Vegas. The company provides insider access to some of the most iconic landmarks, resorts and ...
  • 6 Days Ago

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Mid Level/Senior Analyst/Manager/Senior Manager of Contact Strategy Analytics
  • Credit Acceptance
  • Henderson, NV FULL_TIME
  • Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a ...
  • 24 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Las Vegas, NV area

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Senior DevOps Engineer (Senior Applications Analyst)
  • Mission Support and Test Services, LLC
  • North Las Vegas, NV
  • Overview: Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) fo...
  • 4/19/2024 12:00:00 AM

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District Sales Manager - Las Vegas, NV
  • US Foods
  • North Las Vegas, NV
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 4/19/2024 12:00:00 AM

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Travel Nurse RN - Special Procedures - $2,203 per week
  • Supplemental Health Care
  • Las Vegas, NV
  • Supplemental Health Care is seeking a travel nurse RN Special Procedures for a travel nursing job in Las Vegas, Nevada. ...
  • 4/19/2024 12:00:00 AM

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LEAD PHLEBOTOMIST - SPRING VALLEY HOSPITAL
  • UHS
  • Las Vegas, NV
  • Responsibilities The Valley Health System has expanded into an integrated health network that serves more than two milli...
  • 4/19/2024 12:00:00 AM

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Mainframe z/OS Systems Programmer - REMOTE
  • Net2source Inc.
  • Las Vegas, NV
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 4/19/2024 12:00:00 AM

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Mainframe z/OS Admin - REMOTE
  • Net2Source Inc.
  • Las Vegas, NV
  • Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our a...
  • 4/18/2024 12:00:00 AM

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Principal Infrastructure Analyst
  • VISX Corporation
  • North Las Vegas, NV
  • Job Description Job Description Provide support with the installation, operation, builds and maintenance of the Network ...
  • 4/16/2024 12:00:00 AM

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District Sales Manager - Las Vegas, NV
  • Hiring Now!
  • North Las Vegas, NV
  • ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
  • 4/16/2024 12:00:00 AM

Las Vegas is situated within Clark County in a basin on the floor of the Mojave Desert and is surrounded by mountain ranges on all sides. Much of the landscape is rocky and arid with desert vegetation and wildlife. It can be subjected to torrential flash floods, although much has been done to mitigate the effects of flash floods through improved drainage systems. The peaks surrounding Las Vegas reach elevations of over 10,000 feet (3,000 m), and act as barriers to the strong flow of moisture from the surrounding area. The elevation is approximately 2,030 ft (620 m) above sea level. According t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$53,471 to $72,975
Las Vegas, Nevada area prices
were up 2.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020