Contact Center Quality Analyst, Sr. jobs in Lawton, OK

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Director Quality
  • Southwestern Medical Center
  • Lawton, OK OTHER

  • Description

    Position Summary                

     The Chief Quality Officer coordinates the organization-wide performance improvement program, the risk management program and ensures compliance with regulatory requirements. In addition, this role may, but is not all inclusive of the following: infection control.

     

    Essential Job Functions:

    1.     Oversees the development, coordination and evaluation of effective hospital wide quality management programs, including mandatory required reporting measures (core measures, HCAPHS).

    2.     Directs broad operations to ensure facility wide compliance with all regulatory and accreditation agencies and hospital requirements.

    3.     Ensures collaborative departmental approach to long-range strategic operational planning, care and service

    design and development of organizational policies that reflect the mission of the organization.

    4.     Continuously assesses, measures, and improves departmental performance.

    5.     Demonstrates responsible management of all Quality Management Departmental resources.

    6.     Demonstrates managerial competency. Ensures professional development needs of management and staff are met.


    Qualifications

    Position Requirements:

     

    A.   Licensure/Certification/Registration:

          Current License-State of Oklahoma

                     

    B.   Education:      

          Graduate of Accredited School of Nursing, BSN or related field. Masters degree preferred

     

    C.   Experience:     

           Minimum of 5-8 years in nursing or other healthcare management. Extensive knowledge of various regulatory

           agencies and required standards, such as  Joint Commission, State, and CMS, etc.   

     

    D.     Special qualifications:

            Effective communication and interpersonal skills to interact with patients, visitors, physicians, and

            department/hospital staff members. Self-motivated, independent, professional, creative, and dependable.  Able to

            merge clinical and financial processes.  Must have the ability to analyze, assemble, and prepare statistical reports.

            Basic office and computer skills.

     

        III.    Degree of Supervision Required:

     

    Involves general guidance and direction by Administration.  The Chief Quality Officer is expected to perform most                     

    job duties independently and in accordance with established departmental and hospital policies/procedures.

  • 20 Days Ago

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Director Quality
  • Southwestern Medical Center
  • Lawton, OK OTHER
  • DescriptionPosition Summary The Chief Quality Officer coordinates the organization-wide performance improvement program, the risk management program and ensures compliance with regulatory requirements...
  • 27 Days Ago

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LVN/LPN Home Health Lawton, OK
  • Quality Clinicians Staffing
  • Lawton, OK FULL_TIME
  • Please only apply if you have LVN/LPN experience. We are travelers building the kind of agency we always wanted, while we still work assignments. Pay Package Weekly Pay Range: $1115.09/week Multiple s...
  • Just Posted

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Quality Manager
  • CIRCULUS ARDMORE, PBLLC
  • Ardmore, OK FULL_TIME
  • Position: Quality ManagerLocation: Ardmore, OKAbout Us:Circulus is a leading plastics manufacturing company that is dedicated to providing high-quality products/services to our customers. We are commi...
  • 10 Days Ago

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HR Sr Associate
  • PepsiCo
  • Alex, OK FULL_TIME
  • Responsibilities Position Purpose and Primary Accountabilities Support the plant quality team from an issue resolution and continuous improvement perspective, including leading the site NRFT action pl...
  • 22 Days Ago

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Center coordinator
  • Corvias Group LLC
  • Lawton, OK FULL_TIME
  • Description Who We Are Corvias ' property management philosophy is simple. We take a holistic, "resident first" approach to housing and maintenance so our partners can focus on their core mission, whe...
  • 1 Month Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Lawton, OK area

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Travel Nurse RN - Orthopedics - $1,546 per week
  • Adventist Health
  • Lawton, OK
  • Supplemental Health Care is seeking a travel nurse RN Orthopedics for a travel nursing job in Lawton, Oklahoma. Job Desc...
  • 3/28/2024 12:00:00 AM

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Travel Speech Language Pathologist - $1,748 per week
  • PRN Healthcare
  • Lawton, OK
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Lawton, Oklahoma. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,062 per week
  • Supplemental Health Care
  • Lawton, OK
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Lawton, Oklahoma. Job Descripti...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $1,546 per week
  • Adventist Health
  • Lawton, OK
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Lawton, Oklahoma. Job D...
  • 3/27/2024 12:00:00 AM

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Travel Ultrasound Technologist - $2,062 per week
  • TRS Healthcare
  • Lawton, OK
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Lawton, Oklahoma. Job Descripti...
  • 3/27/2024 12:00:00 AM

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Travel CT Technologist - $1,962 per week
  • TRS Healthcare
  • Lawton, OK
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Lawton, Oklahoma. Job Description & Req...
  • 3/27/2024 12:00:00 AM

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Travel Registered Respiratory Therapist - $1,464 per week
  • TRS Healthcare
  • Lawton, OK
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Lawton, Oklahoma. Job ...
  • 3/27/2024 12:00:00 AM

Lawton is the fifth largest city in Oklahoma, located at 34°36′16″N 98°23′45″W / 34.60444°N 98.39583°W / 34.60444; -98.39583 (34.604444 N, 98.395833 W). The city has a total area of 75.1 sq mi (195 km2), all land. Lawton is located approximately 84 mi (135 km) southwest of Oklahoma City. Other surrounding cities include Wichita Falls about 47 mi (76 km) to the south, Duncan about 33 mi (53 km) to the east, and Altus about 56 mi (90 km) to the west. Lawton lies in an area typical of the Great Plains, with prairie, few trees, and flat topography with gently rolling hills. The region north of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$44,927 to $61,318
Lawton, Oklahoma area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020