Contact Center Quality Analyst, Sr. jobs in Lexington, KY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.

    The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, Oct. 23, and Nov. 13.

    Pearl-Winchester offers a Competitive Compensation and Benefits Package to include:

    • Hourly rate: $16.20 $4.41 toward Health and Wellness
    • Medical, Dental, Vision, Life Insurance, Critical Illness, and Hospital Indemnity
    • Retirement Plan
    • Identity Theft
    • Paid time off, Paid holidays
    • 401K eligibility
    • Additional ancillary benefits to support your lifestyle professionally, physically, and financially through training and development.
    • Career path and opportunities for advancement.

    Job Duties:

    • Utilize standard technology such as a telephone, e-mail, and web browser.
    • Assist callers with filling out online applications and submitting them electronically to the plan provider for processing.
    • Navigate to the appropriate pre-scripted responses, read verbatim to provide basic and claims-specific information, and complete basic call log related to the phone inquiries by clicking radio buttons to confirm which scripts were read by the CSR to the caller.
    • Refer calls as required to Customer Service Representative II.
    • May be required to work holidays. Overtime may be required.
    • Perform other related duties as assigned.

    Job Requirements:

    • High School diploma or equivalent required
    • Minimum 6 months of customer service/secretarial/telemarketing experience required or equivalent military experience
    • Must be able to type a minimum of 20 WPM
    • Experience working with a PC and the Windows operating system is required
    • Effectively work within established contractual turnaround times, follow established and documented policies and standard operating procedures, and adhere to privacy rules
    • Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
    • Proven ability to work as a member of a team is required
    • Spanish fluency is desirable
    • Physical ability to sit for up to 2 hours at a time while assisting callers; this position is a sedentary position in an office environment
    • This position requires 100% phone work which includes wearing a headset while simultaneously using a phone and computer
    • This position requires the ability to work in stressful situations
    • Adhere to strict attendance and limited break policy

    Background Check and Customer Service Skill Assessments RequiredWE HELP PEOPLE, ONE CARING CALL AT A TIME!Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Job Type: Full-time

    Pay: $16.20 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • Under 1 year

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 9 Days Ago

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Contact Center Agent
  • Pearl Interactive Network, Inc.
  • Richmond, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.The 2023 Recruiting Season Offers ONLY 5 TRAINING CLASSES. Scheduled Start Dates are Aug. 14, Aug. 28, Sept. 25, O...
  • 10 Days Ago

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Contact Center Manager
  • Twinspires - Louisville & Lexington, KY
  • Lexington, KY FULL_TIME
  • Job Summary – The TwinSpires Contact Center Manager is responsible for overall proficiency and efficiency of the TwinSpires Contact Center operations and is staff focused, customer focused and product...
  • 1 Month Ago

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Contact Center Agent, OPEN HOUSE!
  • Pearl Interactive Network, Inc.
  • Winchester, KY FULL_TIME
  • Pearl Interactive Network is seeking Contact Center Agents in Winchester, KY - Onsite.We Have Only 2 Training Classes Left this Season! Start on Oct. 23 or Nov. 13, 2023 just in time for the Holidays!...
  • 21 Days Ago

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Contact Center Agent - Bilingual Spanish - Georgia
  • Senture
  • London, KY FULL_TIME
  • Position: Contact Center Agent Language: Bilingual Spanish Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. We pride ou...
  • Just Posted

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Quality Analyst
  • M&S Machining Inc
  • Winchester, KY FULL_TIME,OTHER
  • ***This position is located in WINCHESTER, KENTUCKY *** Why M&S Machining? M&S is growing, and we need the right people to join our team! The working environment at M&S is challenging, exciting, and f...
  • 1 Month Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Lexington, KY area

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Data Engineer (Remote)
  • SynergisticIT
  • Lexington, KY
  • 2024 is finally here and we hope the Job market improves however as per a resume builder survey based on response from m...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $1,854 per week
  • Adventist Health
  • Lexington, KY
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Lexington, Kentucky. Job Des...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Neuro ICU - $1,903 per week
  • Adventist Health
  • Lexington, KY
  • Supplemental Health Care is seeking a travel nurse RN Neuro ICU for a travel nursing job in Lexington, Kentucky. Job Des...
  • 3/29/2024 12:00:00 AM

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Travel Nurse RN - Rehabilitation - $1,256 per week
  • Adventist Health
  • Lexington, KY
  • Supplemental Health Care is seeking a travel nurse RN Rehabilitation for a travel nursing job in Lexington, Kentucky. Jo...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,998 per week
  • Adventist Health
  • Lexington, KY
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Lexington,...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Endoscopy - $2,100 per week
  • Adventist Health
  • Lexington, KY
  • Supplemental Health Care is seeking a travel nurse RN Endoscopy for a travel nursing job in Lexington, Kentucky. Job Des...
  • 3/28/2024 12:00:00 AM

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Travel Physical Therapist - $1,839 per week
  • PRN Healthcare
  • Lexington, KY
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Lexington, Kentucky. Job Description...
  • 3/27/2024 12:00:00 AM

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Computer Support Analyst - Master Data
  • Valvoline LLC
  • Lexington, KY
  • Overview: It All Starts with Our People As the leader in automotive preventive maintenance, Valvoline has a proven track...
  • 3/25/2024 12:00:00 AM

Lexington, consolidated with Fayette County and often denoted as Lexington-Fayette, is the second-largest city in Kentucky and the 60th-largest city in the United States. By land area, Lexington is the 28th largest city in the United States. Known as the "Horse Capital of the World," it is the heart of the state's Bluegrass region. It has a nonpartisan mayor-council form of government, with 12 council districts and three members elected at large, with the highest vote-getter designated vice mayor. In the 2017 U.S. Census Estimate, the city's population was 321,959, anchoring a metropolitan are...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,504 to $67,565
Lexington, Kentucky area prices
were up 1.2% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020