Contact Center Quality Analyst, Sr. jobs in Minneapolis, MN
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Data Quality Analyst
- SV Tech Systems Inc
-
Minnetonka, MN
FULL_TIME
- Company DescriptionSV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. Job DescriptionTitle : Sr. Data Quality AnalystLocation : Minnetonka, MNDuration : 6 monthsRequired Skills:• Healthcare experience is a plus.• Should have strong testing experience and more important on Data Analysis & SQL skills. • The contractor candidate should have an intermediate level of experience with Informatica coupled with excellent SQL skills in order to run workflows and conduct source to target analysis with little guidance. • The contractor will have technical resources that can answer all questions and guide them through the domains but it is expected that there will be a sufficient skillset that allows for quick understanding and comprehension.• This person must easily collaborate with others, be able to exhibit flexibility where it is warranted and diplomatically stand his or her ground if the situation calls for it. • A high degree of proactively is expected when it comes to resolving big and small questions, problem solving and ownership of QA/test related issues. • Must be competent with deep experience in the below areas in order to be able to move quickly: • Ability to write source to target minus queries to test the before and after difference between running old and new ETL’s –Intermediate to Advanced • Ability to use SQL to analyze data to make conclusions based on his or her own findings or others findings-Intermediate to Advanced• Ability to understand Workflows and Mappings in the Informatica tool-Competent • Ability to quickly grasp new data model and design concepts-Competent• This person must easily collaborate with others, be able to exhibit flexibility where it is warranted, and diplomatically stand his or her ground if the situation calls for it. • Best candidate is someone who likes to test and has a lot of experience testing source to targetAdditional InformationRegards,Praveen,(408)-496-3744www.linkedin.com/in/praveenusitrecruiter/https://twitter.com/praveenendla02
- 1 Month Ago
Contact Center Planning Analyst - Enterprise Complaints
- Wells Fargo
-
Shoreview, MN
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" i...
- 19 Days Ago
Customer Contact Center Representative
- University of Minnesota Veterinary Medical Center
-
Saint Paul, MN
FULL_TIME
- Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, gree...
- 18 Days Ago
Sr Clinical Quality Registered Nurse (Call Center)
- UnitedHealth Group
-
Prairie, MN
FULL_TIME
- For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Carin...
- 1 Month Ago
Sr IT Business Analyst - Quality/Regulatory (Remote)
- Mozarc Medical
-
Minneapolis, MN
FULL_TIME
- Position Title: Sr IT Business Analyst - Quality/Regulatory (Remote)A Day in the Life The Quality IT Business Analyst is a key member of global IT with responsibility for functional requirements defin...
- 15 Days Ago
Contact Center Lead
- Innovative Blood Resources
-
Saint Paul, MN
FULL_TIME
- Overview: Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood comp...
- 15 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Minneapolis, MN area
Customer Service Representative -Chanhassen MN
- Ultimate Staffing
-
Chanhassen, MN
- Call Center Customer Service Salary: $22.00 /hr. Hours: Monday - Friday, 8:30 AM - 5:00 PM Location: Chanhassen, Minneso...
- 4/26/2024 12:00:00 AM
Healthcare Project Manager - Remote - Must Live in TX
- Oscar
-
Minneapolis, MN
- Overview: We are seeking an experienced Healthcare Project Manager to lead strategic initiatives within our healthcare o...
- 4/26/2024 12:00:00 AM
Principal Payroll Analyst
- Xcel Energy
-
Minneapolis, MN
- Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to...
- 4/26/2024 12:00:00 AM
Construction Sales Assistant (Hybrid-Remote)
- Professional Partners Group
-
Minneapolis, MN
- KNOWLEDGE, SKILLS, AND ABILITIES: Exceptional written and verbal communication skills Detail-oriented Cooperative and fr...
- 4/25/2024 12:00:00 AM
Admin - US - Customer Service Rep 3
- Ascent Services Group
-
Minneapolis, MN
- Innova Solutions is immediately hiring for a Warranty Part Receiver . Position type: Full-Time, Contract Duration: 6 Mon...
- 4/24/2024 12:00:00 AM
HR Management Analyst (UFT)
- Minneapolis Community and Technical College
-
Minneapolis, MN
- Position Details Position Information Classification Title Management Analyst 2 Working Title HR Management Analyst (UFT...
- 4/24/2024 12:00:00 AM
Client Incident Management Analyst
- Brooksource
-
Minneapolis, MN
- Client Incident Management Analyst Healthcare Client Minneapolis – Hybrid (1-2 days onsite per week) 6-12 month Contract...
- 4/22/2024 12:00:00 AM
Healthcare Compliance Analyst- Remote
- Amicompliant
-
Minneapolis, MN
- Intern Job Description: Healthcare Industry Outreach and Compliance Research Position Overview: We are a start-up seekin...
- 4/22/2024 12:00:00 AM
About Minneapolis, Minnesota
Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest.
Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,171 to $76,660
Minneapolis, Minnesota area prices
were up 1.4% from a year ago
were up 1.4% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020