Contact Center Quality Analyst, Sr. jobs in Moline, IL

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

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Contact Center Agent (44705)
  • Palmer Group
  • Moline, IL FULL_TIME

  • A rapidly growing organization in the Quad Cities is seeking full-time Contact Center Agents. This could be your role if you are looking for an opportunity with excellent benefits in a positive work environment!

    Responsibilities:

    • Answer incoming calls
    • Provide excellent customer service support
    • Listen to and respond to customer questions and concerns
    • Share information on services available to clients

    Requirements:

    • Strong customer service skills
    • Effective communicator
    • Proficient with basic computer skills
    • Enthusiastic and team-oriented
    • Reliable, with customer focus

    Work Model:

    • On-site
    • Monday - Friday between 7:00 AM - 7:00 PM
    • Occasional Saturdays
  • 2 Days Ago
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Contact Center Representative
  • R I A FEDERAL CREDIT UNION
  • BETTENDORF, IA OTHER
  • Job Details Job Location: Administration - BETTENDORF, IA Position Type: Full Time Salary Range: Undisclosed DescriptionSummary/Objective At R.I.A. Federal Credit Union, the primary focus of the Conta...
  • 1 Month Ago
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Behavior Analyst (BCBA)
  • Lighthouse Autism Center
  • Clinton, IA FULL_TIME
  • Description$10,000 signing bonus!At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for ...
  • 20 Days Ago
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Behavior Analyst (BCaBA) - Program Manager
  • Lighthouse Autism Center
  • East Moline, IL FULL_TIME
  • Description$10,000 signing bonus!At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for ...
  • 19 Days Ago
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Behavior Analyst (BCaBA) - Program Manager
  • Lighthouse Autism Center
  • Clinton, IA FULL_TIME
  • Description$10,000 signing bonus!At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes for ...
  • 21 Days Ago
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Maintenance supervisor
  • Hi-Quality Recruits
  • Bettendorf, IA FULL_TIME
  • We are seeking a MaintenanceUnit Supervisor to support a leading aluminum products andtechnologies company in Bettendorf or Davenport IA. This is an onsite position and relocationassistance isavailabl...
  • 5 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Moline, IL area

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Travel Nurse RN - ED - Emergency Department - $1,784 per week
  • Hiring Now!
  • Silvis, IL
  • Supplemental Health Care is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Silvis, Illi...
  • 4/26/2024 12:00:00 AM
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Travel Nurse RN - Telemetry - $1,735 per week
  • Adventist Health
  • Silvis, IL
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Silvis, Illinois. Job Descri...
  • 4/25/2024 12:00:00 AM
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Travel Nurse RN - Oncology - $1,749 per week
  • Adventist Health
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Davenport, Iowa. Job Descript...
  • 4/25/2024 12:00:00 AM
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Travel Nurse RN - Telemetry - $2,026 per week
  • Adventist Health
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Davenport, Iowa. Job Descrip...
  • 4/25/2024 12:00:00 AM
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Administrative Assistant: Office of the Police Chief
  • City of Moline
  • Moline, IL
  • Administrative Assistant: Office of the Police Chief Application Deadline: Friday, April 26, 2024, at 5:00 p.m. Hours: M...
  • 4/24/2024 12:00:00 AM
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Travel Nurse RN - PCU - Progressive Care Unit - $1,840 per week
  • Adventist Health
  • Davenport, IA
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Davenport,...
  • 4/22/2024 12:00:00 AM
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Travel Registered Respiratory Therapist - $1,660 per week
  • TRS Healthcare
  • Davenport, IA
  • Supplemental Health Care is seeking a travel Registered Respiratory Therapist for a travel job in Davenport, Iowa. Job D...
  • 4/22/2024 12:00:00 AM
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About Moline, Illinois

Moline (/moʊˈliːn/ moh-LEEN) is a city located in Rock Island County, Illinois, United States. With a population of 43,977 in 2010, it is the largest city in Rock Island County. Moline is one of the Quad Cities, along with neighboring East Moline and Rock Island in Illinois and the cities of Davenport and Bettendorf in Iowa. The Quad Cities have an estimated population of 381,342. The city is the ninth-most populated city in Illinois outside the Chicago Metropolitan Area. The corporate headquarters of Deere & Company is located in Moline, as was Montgomery Elevator, which was founded and head...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$49,553 to $67,628
Moline, Illinois area prices
were up 1.3% from a year ago
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What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020