Contact Center Quality Analyst, Sr. jobs in Norwich, CT

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Quality Assurance Analyst
  • TechTrueUP
  • West Greenwich, RI CONTRACTOR
  • Responsibilities Include the Following:

    Provide Quality oversight to ensure that operations products are manufactured, tested, stored, and distributed according to current applicable regulations.

    Ensure that facilities, equipment, materials, organization, processes, procedures and products follow cGMP practices and other applicable regulations.

    Performs review and approval of cGMP processes, procedures, documents and records. Review logbooks, batch records, attachments, work orders, and other GMP documentation.

    Ensure that deviations from established procedures are documented per procedures.

    Ensure that production records and testing results are complete, accurate, and documented according to written procedures and cGMP requirements.

    Alert management of quality, compliance, supply and safety risks.

    Complete required assigned training to permit execution of required tasks.

    Preferred Qualifications:

    Bachelor’s Degree & 4 year of Quality/Manufacturing experience

    cGMP Experience

    Excellent written and verbal communication skills

    Basic Qualifications

    -High school/GED 4 years [Job Code Discipline and/OR Sub-Discipline] wOR k experience OR ?-Associate 2 years [Job Code Discipline and/OR Sub-Discipline] wOR k experience OR ?-Bachelor 6 months [Job Code Discipline and/OR Sub-Discipline] wOR k experience?-Master  ?

    Top 3 Must Have Skill Sets:

    4 years of experience required in Quality Assurance - Biotech preferred but not necessary.

    Batch Record Review

    Good Manufacturing Practices

    Day to Day Responsibilities:

    Review executed batch records

    Perform quality oversight of manufacturing

    Help with comments, good documentation practices

    Work within team environment of quality professionals

    Job Type: Contract

    Pay: $28.00 - $34.00 per hour

    Expected hours: 40 per week

    Experience level:

    • 3 years

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Weekends as needed

    Experience:

    • batch records: 1 year (Required)

    Ability to Relocate:

    • West Greenwich, RI: Relocate before starting work (Required)

    Work Location: In person

  • 15 Days Ago

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Sr Associate Quality Control- Capillary Electrophoresis experience (JP9643)
  • 3 Key Consulting
  • West Greenwich, RI FULL_TIME
  • Job Title: Sr Associate Quality Control- Capillary Electrophoresis experience (JP9643) Location: West Greenwich, Rhode Island 02817 Employment Type: Contract Business Unit: Quality Control Bioanalytic...
  • 18 Days Ago

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PCA Caregiver Mon, Tues, 4pm-8pm, Moosup, CT
  • Quality Homemakers
  • Plainfield, CT FULL_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Moosup, CT. Monday & Tuedays - 4pm-8pm Our PCAs (Personal Care Assistant) can provide companionship and h...
  • 20 Days Ago

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PCA Caregiver Willimantic, CT
  • Quality Homemakers
  • Windham, CT FULL_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Willimantic, CT Tuesdays- 1:30pm-4:30pm Our PCAs (Personal Care Assistant) can provide companionship and ...
  • 7 Days Ago

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PCA Caregiver Willimantic, CT
  • Quality Homemakers
  • Windham, CT FULL_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Willimantic, CT Tuesdays- 1:30pm-4:30pm Our PCAs (Personal Care Assistant) can provide companionship and ...
  • 7 Days Ago

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PCA Caregiver Sat & Sun 8am-1pm Windham, CT
  • Quality Homemakers
  • Sterling, CT PART_TIME
  • QHM Homecare Caregiver Recruitment is looking to hire a PCA Caregiver for an elderly client in Windham, CT Saturday & Sunday 8am-1pm Our PCAs (Personal Care Assistant) can provide companionship and ho...
  • 14 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Norwich, CT area

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Travel Speech Language Pathologist - $1,580 per week
  • PRN Healthcare
  • Norwich, CT
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Norwich, Connecticut. Job D...
  • 4/26/2024 12:00:00 AM

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Travel Nurse RN - Clinic - $1,688 per week
  • Hiring Now!
  • Groton, CT
  • Supplemental Health Care is seeking a travel nurse RN Clinic for a travel nursing job in Groton, Connecticut. Job Descri...
  • 4/25/2024 12:00:00 AM

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Travel Respiratory Therapist - $1,534 per week
  • TRS Healthcare
  • Coventry, RI
  • Supplemental Health Care is seeking a travel Respiratory Therapist for a travel job in Coventry, Rhode Island. Job Descr...
  • 4/25/2024 12:00:00 AM

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Principal Scientist - Project External Development
  • Pfizer
  • Groton, CT
  • Principal Scientist - Project External Development page is loaded Principal Scientist - Project External Development App...
  • 4/24/2024 12:00:00 AM

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Quality Assurance Manager
  • Eurofins Scientific
  • North Kingstown, RI
  • Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytica...
  • 4/24/2024 12:00:00 AM

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Commercial Loan Officer
  • Guilford Savings Bank
  • Old Saybrook, CT
  • Job Description Job Description POSITION DESCRIPTION: Responsible for developing and maintaining strong and profitable r...
  • 4/23/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,062 per week
  • Hiring Now!
  • Windham, CT
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Windham, Connecticut. Job De...
  • 4/22/2024 12:00:00 AM

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Sr. Principal Consultant, MuleSoft Delivery
  • Genpact LTD
  • Fishers Island, NY
  • With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world's bigges...
  • 4/22/2024 12:00:00 AM

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,541 to $77,165
Norwich, Connecticut area prices
were up 1.7% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020