Contact Center Quality Analyst, Sr. jobs in Parkersburg, WV
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
VP, Data Center Construction
- LE043 Quality Technology Services, LLC
-
Albany, OH
OTHER
- Learn what makes QTS a unique place to grow your career! The Vice President of Property Development, Data Center Construction is responsible for taking our data center property development projects from concept to completion in order to enable QTS to reach its overall strategic vision. The VP will drive strategic direction and provide direct oversight for the largest development projects to include establishing and overseeing budget and financial goals. This position will lead team members on acquisition, city/county coordination, site and building design, permitting, design meetings and construction administration. The successful candidate will have knowledge of commercial real estate transactions, general contracting methods, corporate tax, data center design and rapid development. This role will also interface with Finance, Product Sales and Operations leaders to ensure that a cohesive strategy is in place to maximize investment and development opportunities. RESPONSIBILITIES - Other duties may be assigned Leadership for one of the regions within the QTS footprint Perform site evaluations and make recommendations for site selections Lead development teams with Basis of Design for future data center deployments, construction projects and upgrades. Oversee expansion and renovation projects across the respective region Work with QTS stakeholders, design, and construction teams to create master development program for site(s) Oversee site development plans to achieve time, budget, and quality standards in a predictable fashion Oversee design/construction, commissioning services, procurement and project cost estimates Develop plans for product deployment and review/communicate plans with QTS staff involved Collaborate with Sales and Deal teams for new and existing build outs Key leader for QTS pursuit team in identifying, evaluating, and attracting highly profitable deals Create cost effective rapid development deals for Hyperscale data center deployments Represent QTS interests as leader in OAC meetings Create & build relationships that enhance QTS' ability to be an industry leader in creating the World's Most Valuable Data Center Real Estate Provide leadership to team members in a manner that enables them to achieve goals Provide direction and support to all direct reports to ensure all activities are linked to the company strategy Work with the internal team to enhance project management processes and protocols BASIC QUALIFICATIONS: Bachelor's degree in Construction Management, Electrical/Mechanical/Architectural Engineering or other related field Ten or more years of experience within mission critical facilities Experience in the REIT/Data Center industry Extensive experience with management of MEP trades Must have a proven history which displays strong leadership skills, deep practical engineering knowledge, and a proven track record for timely project delivery, project management, cost control, and customer satisfaction. PREFERRED QUALIFICATIONS: MBA, Masters in Engineering Management, Real Estate or related field desirable Corporate real estate and tax experience Rapid construction development and deployment experience More than ten years of mission critical data center development experience KNOWLEDGE, SKILLS & ABILITIES: Excellent interpersonal skills with the ability to interface with all levels of the organization Must be a capable, proven team player that both fosters and operates well within internal and external team environments. Keen planning skills along with the ability to lead through influence and to be a proactive partner. Able to solve problems at a tactical and functional level TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35 data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Accrual plus additional Paid Volunteer Days Paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program
- 1 Month Ago
Critical Environment (Data Center) Manager
- LE043 Quality Technology Services, LLC
-
Albany, OH
FULL_TIME
- Learn what makes QTS a unique place to grow your career! The Manager, Critical Environment II is responsible for Data Center facility technical strategy, continuous improvement and development support...
- 7 Days Ago
Sr. Clinical Application Analyst
- A.C. Coy
-
Morgantown, WV
FULL_TIME
- Overview Location: 90-95% Remote- must be willing to work EST Time Zone (may have meetings/go lives for trips to corporate) Job Type: Full Time / Permanent Work Authorization: No C2C or Sponsorship Th...
- 1 Month Ago
Quality Assurance Analyst
- Leidos Inc
-
Fairmont, WV
FULL_TIME
- Description Leidos has an opening for a Quality Assurance Analyst to support our National Oceanic and Atmospheric Administration (NOAA) Cyber Security Center (CSC) contract. As a Quality Assurance Ana...
- 20 Days Ago
Quality Nurse Specialist - NE
- Camden Clark Medical Center
-
Parkersburg, WV
FULL_TIME
- Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 15 Days Ago
Sr. Budget & Decision Support Analyst
- Mon Health
-
Morgantown, WV
FULL_TIME
- The Sr Budget and Decision Support Analyst, will be responsible for overall Mon Health System related financial statements, budgeting, management reporting systems, processes and statistics. This posi...
- 2 Months Ago
Filters
- Current Active Filter
- Parkersburg, WV
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Quality Analyst, Sr. jobs found in Parkersburg, WV area
Customer Care Specialist
- United Bank
-
Parkersburg, WV
- Job Description Our Customer Care Specialists are a key representative of United Bank. This role is responsible for prov...
- 4/19/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Parkersburg, WV
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Parkersburg, WV
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/19/2024 12:00:00 AM
Valet Parking Attendant - 60198
- West Virginia University Hospitals, Inc.
-
Parkersburg, WV
- Title Valet Parking Attendant - 60198 Description **POSITION SUMMARY:** Meet, greet and welcome customers to Camden Clar...
- 4/19/2024 12:00:00 AM
Travel Nurse RN - Home Health - $2,162 per week
- Hiring Now!
-
Ripley, WV
- Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Ripley, West Virginia. Job...
- 4/18/2024 12:00:00 AM
Travel Registered Nurse - Correctional - $1,193 per week
- Hiring Now!
-
Caldwell, OH
- Supplemental Health Care is seeking a travel nurse Correctional for a travel nursing job in Caldwell, Ohio. Job Descript...
- 4/17/2024 12:00:00 AM
Customer Service Representative (Toll)
- ValorVIP
-
Parkersburg, WV
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/17/2024 12:00:00 AM
Customer Service Representative (Toll)
- MCI Military Recruitment
-
Parkersburg, WV
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/17/2024 12:00:00 AM
About Parkersburg, West Virginia
Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio.
The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$47,012 to $64,160
Parkersburg, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020