Contact Center Quality Analyst, Sr. jobs in Peoria, IL

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Logistics Analyst-HT
  • TRIGO Global Quality Solutions
  • Peoria, IL FULL_TIME
  • TRIGO Global Quality Solutions has several immediate openings for Sr. Logistics Analyst in Peoria, IL.

    Overall Purpose

    The Sr. Logistics Analyst acts as a daily liaison between suppliers and end customers. The Logistics Analyst also helps build and foster the relationship between the supplier, end customer, and TRIGO HT while maintaining the highest performance standards at lowest achievable costs.


    Reports to

    Site Supervisor/Site Leads


    Responsibilities

    (To include but not limited to the following)

    Client Relationship & Business Development


    Operations

    • Retrieve and prepare suppliers' requirements for kitted and bulk shipments
    • Create appropriate shipping labels for outbound shipments
    • Create daily inspection worksheets
    • Prepare daily dock audits for verification of inbound and outbound shipments
    • Prepare and send Advance Ship Notices (ASN) and/or invoices to end customer
    • Enter received shipments into WITS (Web Inventory Tracking System)
    • Conduct and reconcile cycle counts
    • Conduct and reconcile yearly physical inventory
    • Complete manual invoices for price discrepancies, as required
    • Research, identify, and locate inventory discrepancy
    • Scan documents electronically and send to supplier and end customer
    • Prepare shipping documents and bills-of-lading
    • Track and expedite supplier shipments when required
    • Monitor supplier inventory levels and ensure no shortages exist
    • Monitor supplier delivery performance indicators
    • Segregate and dispose of defective materials
    • Other duties and/or responsibilities as assigned

    Organization & Management

    • This position does not include supervisory responsibilities

    Technical

    • Demonstrated understanding of warehousing methods and shipping procedures
    • Operating-level proficiency using computerized inventory control systems
    • Operating-level proficiency using Microsoft Office EXCEL
    • Proven record of job diligence and attendance

    Other

    • Any other duties as assigned

    Knowledge, skills, abilities


    Hard skills

    Values & attitudes


    · Proven record of job diligence and attendance

    · Demonstrated ability in written and verbal communication

    · Demonstrated interpersonal skills, multi-tasking skills, and attention to detail

    · Managerial or Supervisory experience preferred







    Global team spirit

    · Team player

    · Caring for people

    · Open-minded

    Excellence

    · Reactive

    · Resilient to pressure

    · Rigorous

    Customer focus

    · Client oriented

    · Reliable & trustworthy

    · Flexible

    Initiative

    · Autonomous

    · Innovative

    · Daring

    Work experience


    Overall recommendations


    · Freight-forwarding work experience preferred


    · Warehousing and logistics operations work experience preferred




    Education background


    Overall recommendations


    · High school diploma or GED required



  • 11 Days Ago

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FOIA Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • FOIA AnalystEmployment Type: Full Time, Mid-LevelDepartment: Information TechnologyCGS is seeking a FOIA Consultant to join our team supporting the legal mission of a large federal agency. This positi...
  • 1 Day Ago

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Business Analyst
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business op...
  • 3 Days Ago

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Sr. SQL Engineer Secure Release
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Sr. SQL Engineer Secure ReleaseEmployment Type: Full Time, Senior-levelDepartment: Information Technology CGS is seeking a Sr. SQL Engineer Secure Release to join our team supporting a wide-ranging te...
  • Just Posted

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Contact Center Agent II
  • OSF HealthCare
  • Peoria, IL FULL_TIME
  • OverviewThis is a remote work from home position, must reside in IL. Would need to be able to travel to the office for training and other required, rare occasions. Training for this position will be o...
  • 5 Days Ago

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Systems Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Peoria, IL FULL_TIME
  • Systems Analyst (Data Analytics) Employment Type: Full-Time, Mid-LevelDepartment: Information TechnologyAs a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX en...
  • 20 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Peoria, IL area

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Hiring Now!
  • Peoria, IL
  • Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Peoria, Illinois. Job Description & Requirement...
  • 4/24/2024 12:00:00 AM

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Travel Nurse RN - Nephrology - $1,990 per week
  • Hiring Now!
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Nephrology for a travel nursing job in Peoria, Illinois. Job Descr...
  • 4/23/2024 12:00:00 AM

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Senior Software Engineer, iOS
  • Capital One
  • Peoria, IL
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, iOS Do you love building and pion...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Neuro PCU - Progressive Care Unit - $1,990 per week
  • Hiring Now!
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Peor...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $1,553 per week
  • Hiring Now!
  • Peoria, IL
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Peoria, Illinois. Job Descrip...
  • 4/22/2024 12:00:00 AM

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Travel Speech Language Pathologist - $2,102 per week
  • Hiring Now!
  • Peoria, IL
  • Supplemental Health Care is seeking a travel Speech Language Pathologist for a travel job in Peoria, Illinois. Job Descr...
  • 4/22/2024 12:00:00 AM

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Travel Cath Lab Technologist - $2,812 per week
  • Hiring Now!
  • Peoria, IL
  • LanceSoft is seeking a travel Cath Lab Technologist for a travel job in Peoria, Illinois. Job Description & Requirements...
  • 4/22/2024 12:00:00 AM

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Travel Interventional Radiology Technologist - $2,890 per week
  • Hiring Now!
  • Peoria, IL
  • LanceSoft is seeking a travel Interventional Radiology Technologist for a travel job in Peoria, Illinois. Job Descriptio...
  • 4/22/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,929 to $69,507
Peoria, Illinois area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020