Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
The Sr. Logistics Analyst acts as a daily liaison between suppliers and end customers. The Logistics Analyst also helps build and foster the relationship between the supplier, end customer, and TRIGO HT while maintaining the highest performance standards at lowest achievable costs.
Reports to
Site Supervisor/Site Leads
Responsibilities
(To include but not limited to the following)
Client Relationship & Business Development
Organization & Management
Hard skills |
Values & attitudes |
· Proven record of job diligence and attendance · Demonstrated ability in written and verbal communication · Demonstrated interpersonal skills, multi-tasking skills, and attention to detail · Managerial or Supervisory experience preferred |
Global team spirit · Team player · Caring for people · Open-minded Excellence · Reactive · Resilient to pressure · Rigorous Customer focus · Client oriented · Reliable & trustworthy · Flexible Initiative · Autonomous · Innovative · Daring |
Overall recommendations |
|
· Freight-forwarding work experience preferred · Warehousing and logistics operations work experience preferred |
Overall recommendations |
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· High school diploma or GED required |
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0 Contact Center Quality Analyst, Sr. jobs found in Peoria, IL area