Contact Center Quality Analyst, Sr. jobs in Petaluma, CA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Sr. Financial Analyst
- Robert Half
-
Petaluma, CA
PER_DIEM
-
There is a current need for a Senior Financial Analyst by one of Robert Half's clients. The Senior Financial Analyst will be in charge of driving world class strategic and financial planning methods, developing rolling forecast processes to ensure resources are leveraged with maximum effectiveness, and building long-range operating plans to support business initiatives. Cultivating data-driven planning processes and improving upon monthly and quarterly reporting will be some of your responsibilities as Senior Financial Analyst. This Senior Financial Analyst role will give you the opportunity to become an integral part of the team, which will allow strategic input to the senior leadership of the company. Candidates that have experienced in coordinating various planning cycles (annual planning, quarterly forecasts and monthly outlooks), while providing strategic analyses and recommendations, will be better suited for this role. You will give explanations for business reasons for variances and adjusting the outlook models to reflect operational adjustments, as well as, provide variance analysis of bookings, revenues and expenses. This permanent employment opportunity is based in the Petaluma, California area.
Major responsibilities
- Produce monthly reporting to business partners on financial results and actions required
- Work with Accounting on the monthly and quarterly financial close process
- Get together with senior executives on strategic deep dives by developing financial models and insights on topics such as: Retention forecasts, Campaign Planning & Tracking, return on investment of strategic investments, event tracking and execution, strategic resource allocation and prioritization
- Manage weekly, quarterly and annual Area/Segment-level Bookings and P& L forecasting
- Collect and observe forecasting reports
- Facilitate effective Business Intelligence (BI) to provide forward-looking insight and decision support
- Record monthly and quarterly performance through comparison of actuals versus expectations and enable business partners to handle their resources
- Dissect performance to date and assess potential risks and opportunities
- Apprehend and analyze internal and external drivers impacting performance and trending
- Cooperate closely with cross functional partners in Accounting and Operations to execute against plans - 23 Days Ago
Quality Control Analyst I
- LGC Limited
-
Petaluma, CA
FULL_TIME
- LGC Biosearch Technologies locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, prima...
- 1 Month Ago
Quality Control Analyst - Chem Lab
- LGC Limited
-
Petaluma, CA
FULL_TIME
- LGC Genomics locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, primarily oligonucl...
- 17 Days Ago
Sr. Grants and Subaward Analyst (Remote position)
- Buck Institute for Research on Aging
-
Novato, CA
FULL_TIME
- POSITION SUMMARYThe Sr. Grants and Subaward Analyst is a hybrid role, with 70% of the responsibilities focused on pre- and post-award activities, and 30% dedicated to subaward management. The ideal ca...
- 9 Days Ago
Sr. Grants and Subaward Analyst (Remote position)
- Buck Institute for Research on Aging
-
Novato, CA
FULL_TIME
- POSITION SUMMARYThe Sr. Grants and Subaward Analyst is a hybrid role, with 70% of the responsibilities focused on pre- and post-award activities, and 30% dedicated to subaward management. The ideal ca...
- 9 Days Ago
RN - ED - Emergency Department
- Quality Clinicians
-
Petaluma, CA
FULL_TIME
- RN - Emergency Department We're looking for RNs for an immediate travel nurse opening. The right RN should have 2 years or more of recent experience. As a Travel Nurse, you should be prepared to perfo...
- 2 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Petaluma, CA area
About Petaluma, California
Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census.
The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$59,347 to $80,995
Petaluma, California area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020