Contact Center Quality Analyst, Sr. jobs in Philadelphia, PA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. Manufacturing Investigator
  • 10000825 - Quality Senior Analyst
  • Philadelphia, PA FULL_TIME
  • Accountabilities:

    Are you ready to serve as the primary investigator for deviation events, support OOS investigations in manufacturing, and build CAPAs? Can you handle and increase the effectiveness and efficiency of manufacturing operations through improvements via a reduction of deviations, documentation errors, and hold up of batch records? Are you prepared to ensure all assigned projects and deliverables (i.e. corrective actions, deviations, kaizen action items, CAPA, etc…) are completed per commitment date? Are you excited to drive initiatives in the manufacturing operations that contribute to a long-term operational excellence culture? If so, this role is for you!

    Essential Skills/Experience:

    - BS Degree in engineering, science, or equivalent

    - Minimum of five (5) years of manufacturing, quality, and/or FDA regulatory experience.

    - Relevant knowledge of cGMP, lean principles, and regulatory requirements.

    Desirable Skills/Experience:

    - Green belt preferred. Strong consideration will be given to candidates with previous aseptic processing experience in the bio/pharmaceutical industry. Competent in the delivery of interpersonal and analytical skills.

    - Minimum of seven (7) years of manufacturing, quality, and/or FDA regulatory experience) preferred

    - Minimum of three years of shown manufacturing, quality, and/or FDA compliance investigatory writing experience

    When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, the entire shift at the facility. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

    Why AstraZeneca?

    With constant new products and launches, there's never been a better time to join Supply Chain and craft our future with a big contribution to life-changing medicines. The challenge to stay ahead in dynamic markets is what keeps us driving forward, as we continuously seek new and better ways to deliver medicines all the way to our patients. Our resilience helps us to thrive as we innovate and evolve. Ours is a safe and positive space. Here we are encouraged to actively participate by sharing ideas, and problem-solving. United behind a common goal to succeed, we take our collective learnings and work as a team to keep pushing the boundaries of Supply Chain.

    Ready to make a big impact? Apply now and join us in our mission to create life-changing medicines!

    AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

  • 5 Days Ago

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Contact Center Manager
  • The Franklin Institute
  • Philadelphia, PA FULL_TIME
  • The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
  • 9 Days Ago

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Contact Center Manager
  • The Franklin Inst
  • Philadelphia, PA FULL_TIME
  • The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
  • 9 Days Ago

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Contact Center Supervisor (CCS)
  • Benefits Data Trust
  • Philadelphia, PA FULL_TIME
  • Benefits Data Trust (BDT) seeks a Contact Center Supervisor to oversee all aspects of the Benefits Outreach Specialist’s (BOS) performance, from supporting brand new hires, to coaching and developing ...
  • 14 Days Ago

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Contact Center Specialist
  • The Franklin Institute
  • Philadelphia, PA FULL_TIME
  • The Franklin Institute, the most visited museum in the Commonwealth of Pennsylvania, strives to be the world leader in promoting science and technology education and literacy through inspiring and eng...
  • 27 Days Ago

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Contact Center Specialist
  • Main Line Health Careers
  • Newtown, PA FULL_TIME
  • Could you be our next Contact Center Specialist at Ellis Preserve in Newtown Square?Why work as a Contact Center Specialist with Main Line Health? Make an Impact! You will play an integral role in the...
  • 1 Month Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Philadelphia, PA area

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Business Analyst
  • Medtrics Lab
  • Philadelphia, PA
  • Medtrics Lab is a healthcare education SaaS company dedicated to improving the operational efficiency of healthcare orga...
  • 4/26/2024 12:00:00 AM

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Programmer/Data Analyst - Division of Informatics
  • The University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/26/2024 12:00:00 AM

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Senior Accounting & Control Analyst; Business Services Division
  • The University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/26/2024 12:00:00 AM

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Temporary Clinical Genomic Data Analyst
  • University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/25/2024 12:00:00 AM

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Senior Data Scientist (Department of Pathology and Laboratory Medicine)
  • University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/25/2024 12:00:00 AM

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Research Specialist A/B (Department of Neurology)
  • The University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/25/2024 12:00:00 AM

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Quality Assurance Analyst (Regulatory) CVPF (Center for Cellular Immunotherapy)
  • University of Pennsylvania
  • Philadelphia, PA
  • University Overview The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned le...
  • 4/22/2024 12:00:00 AM

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Internal Intermediary Sales Associate
  • ABRDN PLC
  • Philadelphia, PA
  • Job Description At abrdn, enabling our clients to be better investors drives everything we do. Through the expertise, in...
  • 4/22/2024 12:00:00 AM

Philadelphia, sometimes known colloquially as Philly, is the largest city in the U.S. state and Commonwealth of Pennsylvania, and the sixth-most populous U.S. city, with a 2017 census-estimated population of 1,580,863. Since 1854, the city has been coterminous with Philadelphia County, the most populous county in Pennsylvania and the urban core of the eighth-largest U.S. metropolitan statistical area, with over 6 million residents as of 2017[update]. Philadelphia is also the economic and cultural anchor of the greater Delaware Valley, located along the lower Delaware and Schuylkill Rivers, wit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$55,906 to $76,298
Philadelphia, Pennsylvania area prices
were up 1.0% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020