Contact Center Quality Analyst, Sr. jobs in Pittsburgh, PA
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Business Analyst - Contact Center
- Ventures Unlimited Inc.
-
Pittsburgh, PA
FULL_TIME
- Company DescriptionVUI since 2004 has been helping clients improve their business, environmental and social performance. We do this by applying innovative processes, market intelligence and fresh thinking.We provide advice and consulting services at strategic, policy and operational levels, concentrating on three key areas:Job DescriptionKindly find the JD below for your reference. Title: Business Analyst - Contact CenterLocation: Pittsburgh, PAType: Fulltime// PermanentCompensation: Base Salary Benefits relocation expenses (if required)Interview Process: Phone and Skype HireRoles & Responsibilities:Work will be focused on delivery of a new and Enhancements for Retail IVR systemConduct requirement gathering sessions with Line of Business and 'understand' IVR Requirements. Document business requirements, functional/non-functional requirements, use cases and call flows.Define Business Solutions around IVR and Routing Requirements.Assist with users acceptance testing.Employs traceability of requirementsEnsures sign-off and baseline of requirementsAnticipates and actively resolves problems and issues with requirements.Analyzes and communicates impacts to a project’s business case and identifies areas of requirements risks.Strong and Clear Communication SkillsSDLC - Agile Experience is a plusMust have Skills:5-6 years of 'Progressive' Business Analyst ExperienceCall Center/Routing/IVR experienceStrong communication SkillsProficient in requirements gathering documentationSDLC - Waterfall/Agile. Agile experience is a plusUnderstanding of Nuance VUI documentationNice to have:Banking or Credit Card industry experience backgroundUnderstanding of Mortgage and Loan ProcessSDLC -AgileClarity v13Thanks & Regards…------------------------------Prabhat kumarTel: 856-842-1988 Ext - 143Ventures Unlimited Inc.Additional InformationInterested candidate Please call ma at Phone: 856-842-1988 Ext 143,
- 2 Months Ago
Contact Center Planning Analyst - Enterprise Complaints
- B10 Wells Fargo Bank, N. A.
-
Des Moines, IA
FULL_TIME
- Why Wells Fargo: This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” i...
- 1 Month Ago
Digital Support Systems Analyst (Contact Center)
- First National Bank
-
Pittsburgh, PA
FULL_TIME
- Job DetailsPrimary Office Location:503 Martindale Street 4th Floor. Pittsburgh, Pennsylvania. 15212.Join our team. Make a difference - for us and for your future.Position Title: Digital Support System...
- 14 Days Ago
Contact Center Representative
- Snappyhires
-
Pittsburgh, PA
CONTRACTOR,FULL_TIME
- Job Description: Experience high volume call center. Inbound and outbound calling experience in a high paced environment. Excellent communication skills, both written and verbal Excellent customer ser...
- 5 Days Ago
Contact Center Operator - Full Time
- Washington Health System
-
Washington, PA
FULL_TIME
- The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy,...
- 2 Days Ago
Operations Analyst Sr. - Employee Benefits Distribution (Call Center)
- PNC
-
Pittsburgh, PA
FULL_TIME
- Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work to...
- 2 Months Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Pittsburgh, PA area
Data Science Manager Sr (Machine Learning Engineering Mgr Sr)
- PNC Financial Services Group, Inc.
-
Pittsburgh, PA
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 5/9/2024 12:00:00 AM
Workday Certified Data Configuration Lead - Education & Government
- Accenture
-
Pittsburgh, PA
- We are We are a global collective of innovators applying the New every day to improve the way the world works and lives....
- 5/8/2024 12:00:00 AM
Data Analyst Sr
- PNC Financial Services Group, Inc.
-
Pittsburgh, PA
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 5/8/2024 12:00:00 AM
Portfolio Analytic and Strategy Analyst Senior - Monitoring - (SQL, Python, R)
- PNC Financial Services Group, Inc.
-
Pittsburgh, PA
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 5/7/2024 12:00:00 AM
Business Analyst/Data Analyst
- CGI Technologies and Solutions, Inc.
-
Pittsburgh, PA
- **Business Analyst/Data Analyst** **Category:** Business Analysis (functional and technical) **Main location:** United S...
- 5/7/2024 12:00:00 AM
Customer Service - Collections Analyst
- Pgh2o
-
Pittsburgh, PA
- **Customer Service - Collections Analyst** 1200 Penn Ave, Pittsburgh, PA 15222, USA Req #18 Monday, July 19, 2021 The Pi...
- 5/6/2024 12:00:00 AM
Senior Model Developer
- PNC Financial Services Group, Inc.
-
Pittsburgh, PA
- Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. ...
- 5/6/2024 12:00:00 AM
Inside Sales Account Rep Specialist
- Accenture
-
Pittsburgh, PA
- Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining ...
- 5/6/2024 12:00:00 AM
About Pittsburgh, Pennsylvania
Pittsburgh (/ˈpɪtsbɜːrɡ/ PITS-burg) is a city in the Commonwealth of Pennsylvania in the United States, and is the county seat of Allegheny County. As of 2018, a population of 308,144 lives within the city limits, making it the 63rd-largest city in the U.S. The metropolitan population of 2,362,453, is the largest in both the Ohio Valley and Appalachia, the second-largest in Pennsylvania (behind Philadelphia), and the 26th-largest in the U.S.
Pittsburgh is located in the south west of the state, at the confluence of the Allegheny, Monongahela, and Ohio rivers. Pittsburgh is known both as "the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$52,266 to $71,329
Pittsburgh, Pennsylvania area prices
were up 1.9% from a year ago
were up 1.9% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020