Contact Center Quality Analyst, Sr. jobs in Provo, UT

Contact Center Agent

Onsite - Lehi, UT 

Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Contact Center Agent, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

As a Contact Center Agent, your mission is to:

• Connect individuals with life-saving treatments 
• Engage in delicate conversations with active listening 
• Use critical thinking to answer questions and concerns of patients
• Be the go-to person, bridging the gap between patients and their providers
• Handle various tasks, including: Recording important information into EMR systems, scheduling appointments, assisting with medication refills, etc.
• Be a guiding light for patients in need

Benefits

• At Serenity Healthcare, our perks include:
• Insurance benefits with 90% of your premium paid by Serenity (Dental, Vision, Medical) 
• Countless opportunities for advancement
• Generous paid time off, including:
• 10 PTO days annually
• 10 major holidays off- A total of 20 days off each year to work hard and play hard!

Qualifications

• High School Diploma/ GED.  
• Proven experience in a high-volume customer service industry- Think Retail, Travel and Hospitality, Restaurant, Food and Beverage, Contact centers, etc.
• Excellent verbal and written communication, and basic math skills.  
• Previous experience working with computer-based information systems.   

Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to careers@serenityhealthcare.com. Get ready to change lives and be part of the healthcare revolution!