Contact Center Quality Analyst, Sr. jobs in Reading, PA

Direct Wire & Cable is seeking a Quality Analyst to join our team! As a part of our amazing team, you will work closely with different departments to perform and validate test cases based on quality requirements and recommend changes to predetermined quality guidelines at Direct Wire.

Responsibilities:

• Operate Laboratory testing equipment and perform product testing including daily inspection of production samples.
• Perform in-process and routine quality inspections
• Manage the calibration of QC lab equipment.
• Maintain MSDS library
• Develop quality SOP’s and GMP’s
• Support the development of the QMS
• Follow all company and department policies and procedures to ensure the highest quality and safety of personnel and products. Responsible to report any deviations or quality issues to Management.
• Create and track/report UL labels for monthly submission to UL.
• Create and track/report quality and nonconformance issues per the Quality management system (Red Tag, Nonconformance and Corrective action procedures).
• Support sales and customer service- technical questions, customer requests

Qualifications:

• Highschool Diploma or GED equivalent
• 1-3 years of experience as a Quality Analyst, Quality Technician or Quality related role.
• Experience in a manufacturing or wire & cable industry preferred.
• Experience with AUTO CAD a plus
• Yellow belt certification a plus
• Ability to read, write and interpret routine work instructions.
• Ability to perform basic mathematical calculations.
• Ability to read and interpret UL standards a plus
• Knowledge and understanding of Lean concepts and KAIZEN events
• Knowledge of QMS principles and ISO certification
• Must be able to travel on occasion.
• Proficient computer skills (Word, Excel Outlook)

As a valued member of our team, you will enjoy a comprehensive benefits package that includes medical, dental and vision insurance from day one, as well as disability and life insurance. You will also benefit from our 401K plan with matching contributions, flexible paid time off, paid holidays and floating holidays, and an annual work boot allowance for manufacturing roles. Plus, you will have the opportunity to participate in our wellness program that encourages healthy living and rewards you for your efforts. Our worksites are smoke-free.

We are proud of our values and vision, and we work hard every day to live up to them. We also care deeply about our employees, and provide them with a safe, rewarding, and fun work environment. We believe that happy employees make happy customers and invite you to apply to join our great team!

Direct Wire’s core values are the foundation of our company and shape its past, present, and future. These guiding principles and beliefs are essential to our success and define who we are, how we act, and what is important to us.

Be a Great Person: Practice the highest integrity, care for and respect all, and always do the right thing.

Serve Your Customers Well: Do whatever it takes for customer success, be driven for mutual success, and be willing to sacrifice for the greater good.

Do Great Work: Seek continuous improvement, take the initiative and be proactive with solutions, be eager to share your ideas, and practice fanatical attention to detail.

Be a Great Teammate: Be positive, enthusiastic, and energetic, be fun to work with and for, be a good listener, and be eager to serve others well.

Job Type: Full-time

Work setting:

• In-person

Application Question(s):

• Are you able to physically carry out the responsibilities described in the job posting? Please respond with either ‘Yes’ or ‘No’.
• Are you willing to undergo a comprehensive background check? Please respond with either ‘Yes’ or ‘No’.
• Are you willing to undergo a comprehensive drug screening? Please respond with either ‘Yes’ or ‘No’.
• Are you a protected veteran? Please respond with either ‘Yes’, ‘No’, or ‘Decline to respond’.
• How do you identify your gender? Please choose from the following options: Male, Female, Nonbinary, or ‘Decline to respond.’
• Are you authorized to work in the United States without requiring an H1 visa?” Please respond with either ‘Yes’ or ‘No’.
• What is your desired compensation?

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Denver, PA (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person