Contact Center Quality Analyst, Sr. jobs in Rochester, MN
Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Analyst, Sr. jobs
Contact Center Associate
- Bank Midwest
-
Fairmont, MN
FULL_TIME
-
Bank Midwest is a seeking a full-time Contact Center Associate to join our call center team.
- Shifts will be scheduled during our Customer Support hours (Monday - Friday 7 a.m. and 7 p.m. and Saturdays from 8 a.m. to Noon). When scheduled to work Saturday morning there will be a half day off during the work week.
- Responsible for providing exemplary, professional service to our customers including researching/resolving customer inquiries, identifying other Bank Midwest products and services that meet the customer's needs and assisting customers with requests/transactions using one of our many communication channels (phone, email, text, chat, Interactive Teller Machine).
- Must have strong customer service skills, attention to detail, and enjoy working in a team environment.
- Bank Midwest provides competitive compensation and benefits package, including 401k, bonus program, and Employee Stock Ownership Program. Medical / Dental / Vision options. Paid Time Off and Holidays.
High School Diploma / GED
Equal Opportunity Employer
- 27 Days Ago
Sr. Quality Engineering Technician
- Bel Fuse Inc.
-
Waseca, MN
FULL_TIME
- Continue your journey as a Sr. Quality Engineering Technician at Cinch Connectivity Solutions. You will set-up and perform a variety of complex mechanical, electrical, and functional tests. Our Qualit...
- 21 Days Ago
Sr. Business Systems Analyst
- Talent Software Services, Inc.
-
Red Wing, MN
FULL_TIME
- Manager Notes: We are kicking off a strategic program comprised of several projects that will unify our multi-channel strategy into an omni-channel one. We urgently need a Business System Analyst to h...
- 9 Days Ago
Expense Accounting Sr Analyst
- Securian Financial
-
Faribault, MN
FULL_TIME
- The Expense Accounting Sr. Analyst is responsible for assisting with the execution of Securian's expense allocation processes and related reporting, managing allocations in both SAP / PAPM and Apptio ...
- 1 Month Ago
Expense Accounting Sr Analyst
- Securian Financial
-
Lake, MN
FULL_TIME
- The Expense Accounting Sr. Analyst is responsible for assisting with the execution of Securian's expense allocation processes and related reporting, managing allocations in both SAP / PAPM and Apptio ...
- 1 Month Ago
Quality Improvement Nurse Manager
- Rochester Rehab and Living Center
-
Rochester, MN
FULL_TIME
- Rochester Rehab & Living is seeking a Quality Improvement Nurse Manager to join our caring team! The Quality Improvement Nurse Manager is responsible for facilitating the implementation and maintenanc...
- 15 Days Ago
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0 Contact Center Quality Analyst, Sr. jobs found in Rochester, MN area
Senior IT Analyst/Programmer
- CTG
-
Rochester, MN
- Description CTG is seeking to fill a Senior IT Analyst/Programmer opening for our client in Rochester, MN. Location: Rem...
- 4/26/2024 12:00:00 AM
Sr. IT Analyst/ Programmer
- First Tek, Inc.
-
Rochester, MN
- Ruby on Rails Development Ruby and Rails Mastery: Expert in Ruby programming and Rails framework, proficient in using th...
- 4/26/2024 12:00:00 AM
SENIOR IT ANALYST/PROGRAMMER
- First Tek, Inc.
-
Rochester, MN
- Linux System Administration: RHEL Expertise: Proficient in RHEL 7 and 8 administration and system optimization. Database...
- 4/26/2024 12:00:00 AM
Sr. Software Procurement Analyst
- Red Wing Shoe Company
-
Red Wing, MN
- Company Description This role is hy-flex with occasional visits to our offices in Red Wing, MN. Watch here to see what i...
- 4/26/2024 12:00:00 AM
Medicare Coverage Analyst
- Dana-farber Cancer Institute
-
Rochester, MN
- The work location for this position is full remote with occasional time onsite. The Medicare Coverage Analyst (MCA) is r...
- 4/24/2024 12:00:00 AM
Senior Medicare Coverage Analyst
- Dana-farber Cancer Institute
-
Rochester, MN
- The work location for this position is full remote with occasional time onsite. The Medicare Coverage Analyst (MCA) is r...
- 4/23/2024 12:00:00 AM
W2 - Sr IT Analyst/Programmer (Linux System Admin, SQL, Apache, Bash script, Firewall) - Remote
- Tanson Corp
-
Rochester, MN
- Job Description Job Description Duties: Linux System Administration: RHEL Expertise: Proficient in RHEL 7 and 8 administ...
- 4/22/2024 12:00:00 AM
Senior IT Analyst / Programmer
- TALENT Software Services
-
- Are you an experienced Senior IT Analyst / Programmer with a desire to excel? If so, then Talent Software Services may h...
- 4/22/2024 12:00:00 AM
About Rochester, Minnesota
Rochester is a city founded in 1854 in the U.S. State of Minnesota and is the county seat of Olmsted County located on the Zumbro River's south fork in Southeast Minnesota. It is Minnesota's third-largest city and the largest city located outside the Minneapolis-St. Paul Metropolitan Statistical Area. As of 2015, the Rochester metropolitan area has a population of 215,884. According to the 2010 United States Census the city has a population of 106,769. The U.S. Census Bureau estimated that the 2017 population was 115,733. It is the home of the Mayo Clinic and an IBM facility, formerly one of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$53,100 to $72,469
Rochester, Minnesota area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Analyst, Sr. do?
Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020