Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
The Sr. HRIS Analyst maintains the functionality and reliability of the organization’s HRIS and other HR systems ensuring applications meet the needs, requirements, and objective of the company. This position manages data integrity, testing of system changes, provides report writing support and analyzes data flows for process improvement opportunities. The position is also responsible for the processing of the company’s payroll process and cycle including administration of all people-related internal changes.
Essential Duties and Responsibilities: Other duties may be assigned.
Skills Abilities Required:
Education and Experience:
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0 Contact Center Quality Analyst, Sr. jobs found in Saint Cloud, MN area