Contact Center Quality Analyst, Sr. jobs in Saint Cloud, MN

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Sr. HRIS Analyst
  • 2022 Logo
  • Saint Cloud, MN FULL_TIME
  • Job Summary:

    The Sr. HRIS Analyst maintains the functionality and reliability of the organization’s HRIS and other HR systems ensuring applications meet the needs, requirements, and objective of the company.  This position manages data integrity, testing of system changes, provides report writing support and analyzes data flows for process improvement opportunities.  The position is also responsible for the processing of the company’s payroll process and cycle including administration of all people-related internal changes. 

    Essential Duties and Responsibilities:  Other duties may be assigned.

    1. Collaborate with HR team and organizational leadership to determine the short-term and long-term information department and system objectives; develops a plan to modify or replace HRIS applications, modules, and systems to meet those objectives.
    2. Enter and process employee information and payroll data in the Payroll System.
    3. Update payroll records, entering all applicable changes including but not limited to exemptions, insurance coverage, savings deductions, job title department/transfers, promotions, merit, garnishments, new hires, etc.
    4. Analyze end-to-end work processes (recruiting and onboarding through termination) with an eye of efficiency.
    5. Prepare reports and compile summaries of earnings taxes, deductions, leave, disability, and nontaxable wages as well as reports/queries to support the HR department needs along with company-wide operation’s needs.
    6. Partner with third party vendors on troubleshooting, resolution of outstanding issues and optimizing vendor service levels.
    7. Determine payroll liabilities, calculate employee federal and state income and social security taxes and employer’s social security, unemployment, and workers compensation payments.
    8. Resolve payroll-related discrepancies, collecting and analyzing information.

     

    Skills Abilities Required:

    1. Strong analytical and problem-solving skills
    2. Exceptional organization skills and detail-oriented
    3. Ability to work effectively both independently or in a team setting
    4. Excellent verbal and written communication, and interpersonal skills
    5. Ability to work well under pressure in a fast-paced environment
    6. Understands all regulatory compliance (i.e. FLSA, IRS, DOL, SEC, etc.)
    7. Ability to maintain confidentiality

     Education and Experience:

    1. Bachelor’s degree in human resources, accounting, computer science or related field
    2. Minimum of 5 years of experience in payroll, accounting, and/or HRIS programs
    3. Prior experience using UKG Software (Ready) highly preferred
  • 2 Days Ago

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Senior Quality Analyst
  • Referrals Only
  • Santiago, MN FULL_TIME
  • Woven between all the stages of the delivery process is the work of a Quality Analyst: the technologist who focuses on the complexity and risk inherent in building solutions. By collaborating with eac...
  • 6 Days Ago

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Diesel Mechanic (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • **$2,000 HIRING BONUS** Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow as a Diesel Mechanic with our awesome team! GATR Truck ...
  • 23 Days Ago

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Shipping and Receiving Coordinator (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team! GATR Truck Center is seeking to hire a full-time Shippin...
  • 1 Day Ago

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Delivery Driver - Parts (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team! GATR Truck Center is seeking to hire a full-time Deliver...
  • 1 Day Ago

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Assistant Service Manager (SR)
  • GATR Truck Center
  • Sauk Rapids, MN FULL_TIME
  • Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team! GATR Truck Center is seeking to hire a full-time Assista...
  • 3 Days Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Saint Cloud, MN area

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Locum Tenens CRNA - Anesthesia - $215-230 per hour
  • Jackson And Coker
  • Saint Cloud, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Saint Cloud, Minnesota. Job Des...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $215-230 per hour
  • Jackson And Coker
  • Cold Spring, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Saint Cloud, Minnesota. Job Des...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $215-230 per hour
  • Jackson And Coker
  • Richmond, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Saint Cloud, Minnesota. Job Des...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $215-230 per hour
  • Jackson And Coker
  • Saint Martin, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Saint Cloud, Minnesota. Job Des...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $215-230 per hour
  • Jackson And Coker
  • Freeport, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Saint Cloud, Minnesota. Job Des...
  • 3/28/2024 12:00:00 AM

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Locum Tenens CRNA - Anesthesia - $175-200 per hour
  • Jackson And Coker
  • Litchfield, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Willmar, Minnesota. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Litchfield, MN
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Willmar, Minnesota. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Senior Financial Analyst
  • Dahl Consulting
  • Saint Cloud, MN
  • Join this dynamic company with a collaborative work environment! Dahl Consulting is currently partnering with a leading ...
  • 3/25/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$50,633 to $69,107
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020