Contact Center Quality Analyst, Sr. jobs in San Diego, CA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

M
Contact Center - Contact Center Supervisor
  • Mission Fed
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch!   Do you have a passion for helping others? Are you the go to person for people on your team because you always have the answer or know where to get it? Do you enjoy coaching and mentoring others and helping them grow their own careers?   How does working with a great team where you will feel supported and appreciated sound?  Want to work somewhere you can really have an impact?  If this sounds interesting to you, below are a few more details.    Maintains a highly knowledgeable and well performing team(s). Answers staff questions, handles escalated calls, performs member experience survey callbacks, and provides back-up support on the phones during peak periods. Delivers superior member service, both internally and externally, in accordance with organizational service standards.  Seeks innovative solutions and energizes team to succeed. Actively participates in the creation of motivational strategies to drive quality performance to include incentives, contests, and team performance programs. Assists in recruiting and hiring highly skilled sales and service-oriented individuals Conducts side by side coaching sessions, monthly scorecard reviews, identifies employee training and development needs, and reports findings to Manager. Responsible for reviewing / approving telephone wire requests up to authorized limits. Adheres to policies and procedures to mitigate fraud and / or potential losses. Uses sound, prudent and good judgment for the decisions that are outside the normal guidelines. Shares timely communications regarding policies and procedures, compliance, marketing promotions, and financial and economic news with staff.  Ensures that all communication distributed from Contact Center is correct in form and content.   Here is what we are looking for: Associate’s Degree, however; experience can substitute for education. At least 3 years of related work experience in the financial services industry with progressively responsible duties is required. Experience successfully working with a TEAM of people in a functional guidance/lead or supervisory capacity is highly preferred. We know, shocking, Call Center experience is also preferred! Skills - Excellent customer service, verbal and written communication skills along with solid decision-making and trouble-shooting skills. Strong interpersonal and relationship building skills are essential. Must possess the ability to manage sales, service, and operations in balance.    What we offer:  Great team! You can’t beat a role in sunny San Diego! Hybrid environment. Remote up to 2 days a week if you would like (some weeks may require more onsite days based on what’s happening in the business) 18 days of PTO in your first year plus 12 holidays a year! 6% 401(k) match Full benefits package including medical, dental, vision, life insurance, etc. If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!    Base Pay/Salary: $65,000 - $72,000 a year The salary wage range that we expect to pay for this position is $65,000 to $72,000. Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.
  • Just Posted

M
Contact Center - Contact Center Supervisor
  • MISSION FEDERAL CREDIT UNION
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
  • 3 Days Ago

S
Clinical Quality Management Data Analyst
  • San Diego LGBT Community Center
  • San Diego, CA FULL_TIME
  • WELCOME TO YOUR CENTER! Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Cen...
  • 1 Month Ago

M
Contact Center - Telephone Consultant
  • Mission Fed
  • San Diego, CA FULL_TIME
  • Do you live and breathe member service? Are you passionate about providing solutions to members and working in an ultra-fast paced environment? If so, a role as a Telephone Consultant might be just ri...
  • 1 Month Ago

K
Sr. Quality Systems Specialist
  • Katalyst Healthcares & Life Sciences
  • Carlsbad, CA FULL_TIME
  • Responsibilities: Provides oversight for the maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services co...
  • 18 Days Ago

G
Sr Quality Inspector
  • General Dynamics Ordnance & Tactical Systems
  • San Diego, CA FULL_TIME
  • Overview Responsible for ensuring that all documentation, raw materials and finished products meet quality control requirements. Responsibilities include determining the proper sampling plans based on...
  • 21 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst, Sr. jobs found in San Diego, CA area

A
Epic Interface Analyst (HIM Coding/3M CAC Application Analyst) - 100% Remote
  • Amerit Consulting
  • San Diego, CA
  • Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest...
  • 3/28/2024 12:00:00 AM

A
EPIC HIM Application Analyst (100% REMOTE/NO C2C)
  • Amerit Consulting
  • San Diego, CA
  • Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health de...
  • 3/28/2024 12:00:00 AM

C
Manager, Strategy & Analytics - Remote within 100 Miles of an Office Location
  • CarMax
  • San Diego, CA
  • CarMax, the way your career should be! Manager, Retail Strategy & Analytics: About The Team The Retail Strategy team is ...
  • 3/28/2024 12:00:00 AM

S
Documentation Specialist
  • Select Source International
  • San Diego, CA
  • Job Description Job Description Job Title: Quality Assurance Specialist (Documentation Specialist) Location: San Diego, ...
  • 3/28/2024 12:00:00 AM

C
Senior Consultant - Group Disability SME (Group Benefits & FINEOS Implementation) - Remote
  • Cognizant
  • San Diego, CA
  • Senior Consultant – Group Disability SME (Group Benefits & FINEOS) Location: Remote Insurance Domain ABOUT US Cognizant ...
  • 3/27/2024 12:00:00 AM

Y
Lead SOC Analyst
  • Yoh, A Day & Zimmermann Company
  • San Diego, CA
  • Job Description Job Description Yoh has an exciting opportunity for a Lead SOC Analyst in Tampa, FL. The mission of the ...
  • 3/26/2024 12:00:00 AM

O
Operations Center Analyst
  • Ollivier Corporation
  • San Diego, CA
  • Job Description Job Description ***JOB WILL NOT BEGION UNTIL JANUARY 2024*** No Guard Card Needed. Security experience a...
  • 3/26/2024 12:00:00 AM

S
Oracle Integration Engineer- Remote Contract with 50% Travel
  • Softworld, a Kelly Company
  • San Diego, CA
  • Oracle Integration Technical Analyst/Developer - Remote with Travel - Contract Contract, 3-6 months, possible extension ...
  • 3/25/2024 12:00:00 AM

According to SDSU professor emeritus Monte Marshall, San Diego Bay is "the surface expression of a north-south-trending, nested graben". The Rose Canyon and Point Loma fault zones are part of the San Andreas Fault system. About 40 miles (64 km) east of the bay are the Laguna Mountains in the Peninsular Ranges, which are part of the backbone of the American continents. The city lies on approximately 200 deep canyons and hills separating its mesas, creating small pockets of natural open space scattered throughout the city and giving it a hilly geography. Traditionally, San Diegans have built the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$56,972 to $77,758
San Diego, California area prices
were up 2.6% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020