Contact Center Quality Analyst, Sr. jobs in Spokane, WA

Othello, WA OTHER

Qualifications

Professional and Technical Knowledge:

1.       Possesses basic level to advanced level experience of written and verbal communication skills, computational and computer skills, and mathematical knowledge typically acquired through completion            of a high school program.

2.       Two (2) years of customer service experience.

Technical Skills:

1.       Requires strong verbal communication, customer service, interpersonal skills and telephone etiquette.

2.       Cooperatively interacts with the health care team to support and contribute to the shared group goals. 

3.       Ability to work under minimal supervision and with a variety of departments for scheduling purposes

4.       Continuously promote and lead improvement efforts within the department

5.       Requires critical thinking skills, analytical skills, and able to take appropriate action in a stressful environment.

6.       Able to react effectively and calmly in emergencies.

7.       Ability to train staff members using variety of training tools

8.       Ability to prepare basic correspondence and simple reports in Microsoft Word.

9.       Ability to use Microsoft Excel to create tables and simple displays of information.

10.     Possesses working knowledge of standard office equipment.

Communication Skills:

1.       Ability to speak, read, write, and translate both English and Spanish.

2.       Communicates complex concepts in a clear, effective manner for a general audience.

3.       Possesses excellent cross-cultural communication skills/culture competency.

4.       Exercises tact and diplomacy in the resolution of mild conflicts or disagreements.

5.       Effectively communicates information in written (including electronic) correspondence.

6.       Effectively communicates information during informal and formal verbal presentations.

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Benefits:

Please click here for an overview of our General Description of Benefits