Contact Center Quality Analyst, Sr. jobs in Springfield, IL

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

T
Sr quality inspector
  • TRIGO Global Quality Solutions
  • Decatur, IL FULL_TIME
  • TRIGO Global Quality Solutions is seeking an experienced Sr. Quality Inspector for a 3 month project in Decatur IL. Travel assistance may be available as well if not local.

    Pay-$30-$35hr

    1st Shift

    Skill Set Requirements :

    • Demonstrated ability in reading and interpreting engineering and assembly drawings a must.
    • Comprehension level knowledge and understanding of inspection techniques and the use of the appropriate measuring tools, equipment, and gages.

    Micrometers, Bore Gage, Thread Gages, etc.)

    • Experience with hand tools and the ability to support short-term re-work of parts.
    • Demonstrated ability in written and verbal communication.
    • Demonstrated organizational and interpersonal skills.

    Scope of Work :

    • Work directly with a Supplier Quality Engineer (SQE) regarding customer-supplied parts.
    • Respond to assembly line quality problems when customer-supplied parts are suspected of being non-conforming. (Mostly powertrain components, axle housing, diff carriers, spindles, and other similar parts.)
    • Evaluate the issue and verify that the customer part is the cause.
    • Document issues. (Pictures are essential)
    • Prepare end-of-day reports to email to a group email address daily.

    About TRIGO Global Quality Solutions

    • Founded in 1997
    • 10,000 professionals in 20 countries worldwide
    • Serves the automotive, aerospace and heavy transportation industries
    • Offers quality control & supply chain services including inspection, logistics, auditing, consulting & training
    • The leading quality solutions provider, trusted by the world's top 10 automotive & aerospace companies

    TRIGO Global Quality Solutions is committed to equal employment opportunity. We are committed to treating people fairly, and with respect and dignity.

    We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

    Job Type : Contract

    Job Posted by ApplicantPro

    Last updated : 2024-03-03

  • 1 Month Ago

T
Sr. Quality Inspector
  • TRIGO Global Quality Solutions
  • Decatur, IL FULL_TIME
  • TRIGO Global Quality Solutions is seeking an experienced Sr. Quality Inspector for a 3 month project in Decatur IL. Travel assistance may be available as well if not local. Skill Set Requirements: Dem...
  • 1 Month Ago

C
Systems Analyst (Data Analytics)
  • Contact Government Services, LLC
  • Springfield, IL FULL_TIME
  • Systems Analyst (Data Analytics) Employment Type: Full-Time, Mid-Level Department: Information Technology As a CGS Systems Analyst, you will be doing the work of setting up Oracle databases in a UNIX ...
  • 22 Days Ago

S
P/T Contact Center Representative
  • Staley Credit Union
  • Decatur, IL FULL_TIME
  • Staley Credit Union is seeking to fill a Contact Center Representative position in Decatur, IL or Lafayette, IN. This position is responsible for assisting members with their needs using a variety of ...
  • 8 Days Ago

S
F/T Contact Center Representative
  • Staley Credit Union
  • Decatur, IL FULL_TIME
  • The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to hel...
  • 25 Days Ago

P
Quality Assurance Spec Sr - Contractor
  • pnc
  • Springfield, IL CONTRACTOR
  • Position Location: Hybrid - Strongsville, OH (1st preference); Fully Remote (2nd preference)Summary: Responsible for implementing quality assurance programs and code, test, and verify the quality of a...
  • 8 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Quality Analyst, Sr. jobs found in Springfield, IL area

A
SUPPLY SYSTEMS ANALYST (TITLE 32)
  • Army National Guard Units
  • Springfield, IL
  • Summary THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a SUPPLY SYSTEM...
  • 4/18/2024 12:00:00 AM

H
Travel Nurse RN - PCU - Progressive Care Unit - $2,008 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Springfiel...
  • 4/18/2024 12:00:00 AM

H
Travel Nurse RN - Hospice - $2,322 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Springfield, Illinois. Job Des...
  • 4/18/2024 12:00:00 AM

H
Travel Nurse RN - Oncology - $2,098 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Oncology for a travel nursing job in Springfield, Illinois. Job De...
  • 4/17/2024 12:00:00 AM

H
Travel CT Technologist - $2,542 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel CT Technologist for a travel job in Springfield, Illinois. Job Description ...
  • 4/17/2024 12:00:00 AM

H
Travel Radiology Technologist - $2,202 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel Radiology Technologist for a travel job in Springfield, Illinois. Job Descr...
  • 4/16/2024 12:00:00 AM

H
Travel Nurse RN - Telemetry - $2,008 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Springfield, Illinois. Job D...
  • 4/14/2024 12:00:00 AM

H
Travel Nurse RN - Orthopedic Surgery - $2,008 per week
  • Hiring Now!
  • Springfield, IL
  • Supplemental Health Care is seeking a travel nurse RN Orthopedic Surgery for a travel nursing job in Springfield, Illino...
  • 4/14/2024 12:00:00 AM

Springfield is the capital of the U.S. state of Illinois and the county seat of Sangamon County. The city's population of 116,250 as of the 2010 U.S. Census makes it the state's sixth most populous city. It is the largest city in central Illinois. As of 2013, the city's population was estimated to have increased to 117,006, with just over 211,700 residents living in the Springfield Metropolitan Statistical Area, which includes Sangamon County and the adjacent Menard County. Present-day Springfield was settled by European Americans in the late 1810s, around the time Illinois became a state. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$51,353 to $70,085
Springfield, Illinois area prices
were up 1.3% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020