Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
TRIGO Global Quality Solutions is seeking an experienced Sr. Quality Inspector for a 3 month project in Decatur IL. Travel assistance may be available as well if not local.
Pay-$30-$35hr
1st Shift
Skill Set Requirements :
Micrometers, Bore Gage, Thread Gages, etc.)
Scope of Work :
About TRIGO Global Quality Solutions
TRIGO Global Quality Solutions is committed to equal employment opportunity. We are committed to treating people fairly, and with respect and dignity.
We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
Job Type : Contract
Job Posted by ApplicantPro
Last updated : 2024-03-03
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