Contact Center Quality Analyst, Sr. jobs in Springfield, MA

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Analyst, Sr. jobs

U
Contact Center Representative
  • UMassFive College Federal Credit Union
  • Hadley, MA FULL_TIME

  • Position Summary:

    It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:

    • Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
    • Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
    • ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
    • Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
  • 1 Month Ago
Apply this Job
G
Contact Center Agent I
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
  • 1 Month Ago
Apply this Job
F
Sr Quality Engineer (Plastic Films)
  • Food Management Search
  • Sunderland, MA FULL_TIME
  • Compensation : $ 95,000 - $120,000 12 % BONUS PAID Relocation The Senior Quality Engineer position will develop and maintain quality systems for the production of Thermoplastic Film and Sheet. The can...
  • 2 Months Ago
Apply this Job
R
Sr. Financial Analyst
  • Robert Half
  • Morton, IL PER_DIEM
  • Robert Half is currently seeking a Treasury Analyst to work in our Morton Grove, IL facility. This role will be reporting into the Treasury Manager. The role is responsible for treasury and working ca...
  • 17 Days Ago
Apply this Job
R
Sr. Financial Analyst
  • Robert Half
  • Deland, FL PER_DIEM
  • Deland area company is looking for a Sr. Financial Analyst. This is a HYBRID schedule position. The company is looking for a minimum of 4 years of experience. Responsibilities of the Sr. Financial Ana...
  • 2 Days Ago
Apply this Job
R
Sr Budget Analyst
  • Robert Half
  • Coconut Creek, FL PER_DIEM
  • Develop and manage annual budgets for various programs, departments, or projects within the organization.Conduct financial analysis to evaluate budget proposals, identify trends, and recommend adjustm...
  • 5 Days Ago
Apply this Job
View All Contact Center Quality Analyst, Sr. Jobs
Salary Company Skills How To Become Job Openings
Filters

Clear All
  • Filter Jobs by companies
  • More
Salary Company Skills How To Become Job Openings

0 Contact Center Quality Analyst, Sr. jobs found in Springfield, MA area

A
Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 4/19/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Endoscopy - $2,422 per week
  • Hiring Now!
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Endoscopy for a travel nursing job in Springfield, Massachusetts. ...
  • 4/19/2024 12:00:00 AM
Apply this job
S
Travel Nurse RN - Med Surg - $2,001 per week
  • Supplemental Health Care
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Springfield, Massachusetts. J...
  • 4/19/2024 12:00:00 AM
Apply this job
S
Travel Nurse RN - Home Health - $2,182 per week
  • Supplemental Health Care
  • Agawam, MA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Agawam, Massachusetts. Job...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Manager, Endoscopy - $3,422 per week
  • Hiring Now!
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Manager, Endoscopy for a travel nursing job in Springfield, Massac...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Case Management - $2,122 per week
  • Hiring Now!
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Case Management for a travel nursing job in Springfield, Massachus...
  • 4/18/2024 12:00:00 AM
Apply this job
H
Travel Nurse RN - Home Health - $2,182 per week
  • Hiring Now!
  • Agawam, MA
  • Supplemental Health Care is seeking a travel nurse RN Home Health for a travel nursing job in Agawam, Massachusetts. Job...
  • 4/17/2024 12:00:00 AM
Apply this job
B
Workforce and Outcome Analyst - Bay Path University
  • Bay Path University
  • Longmeadow, MA
  • Job Description: Reporting to the Director of Experiential Learning and Workforce Engagement within the Sullivan Career ...
  • 4/17/2024 12:00:00 AM
Apply this job
View All Contact Center Quality Analyst, Sr. Jobs

About Springfield, Massachusetts

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$55,218 to $75,359
Springfield, Massachusetts area prices
were up 1.6% from a year ago
View detail

What does a Contact Center Quality Analyst, Sr. do?

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020