Contact Center Quality Analyst, Sr. jobs in Stockton, CA

Protovate's past is rich with milestone moments in web development. Today, we continue this legacy by identifying and hiring the most skilled development talent from around the globe and pair them with our respected leadership. Our clients expect the best, and we deliver it.

Tasks

We are looking for a Quality Analyst to join our team and help with testing products to meet our organization’s quality standards. Quality Analyst responsibilities include performing quality tests and validating test cases before products, software and systems are shipped to consumers.Ultimately, you will work with a small team to ensure our products meet our organization’s quality standards.

Responsibilities

Identify and remedy defects within the production process

Recommend, implement and monitor preventative and corrective actions to ensure that quality assurance standards are achieved

Compile and analyze statistical data

Ensure that user expectations are met during the testing process

Draft quality assurance policies and procedures

Investigate customer complaints and product issues

Requirements

Requirements and skills

Proven work experience as a Quality Analyst or similar role

Experience in quality inspection, auditing and testing

Excellent communication skills, both written and verbal

Strong computer skills and knowledge of QA databases and applications

Strong analytical and problem-solving skills

Meticulous attention to detail

Relevant training and/or certifications as a Quality Analyst