Contact Center Quality Analyst, Sr. jobs in Troy, NY

Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

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Quality LPN Medical Records
  • Albany Medical Center
  • Berlin, NY FULL_TIME

  • Department/Unit:
    Otolaryngology (ENT)


    Work Shift:
    LPN - Part Time
    ENT Surgery Office
    Monday - Friday 7:30am - 4:00pm

    We have an exciting opportunity for a full time LPN to join our ENT practice team of healthcare providers This is a fast-paced clinic that strives to provide exceptional care for our patients.

    Under the direction of the Provider, RN, or Nurse supervisor, the LPN will have the opportunity to perform direct patient care including obtaining and recording vital signs, current health information, and assisting with in office procedures, as well as, answering various tasks.

    Documents components of patients history
    Communicates in an open and appropriate manner with patients, visitors and staff
    Participates in in-office procedures under the direction and supervision of a licensed healthcare provider
    Performs diagnostic CLIA waived testing
    Performs venipuncture to obtain blood for lab testing
    Maintains inventory of supplies, and keeps patient examination rooms stocked
    Adheres to AMCs regulatory compliance issues

    Previous experience in a patient care setting preferred
    Thank you for your interest in Albany Medical Center

    Albany Medical is an equal opportunity employer.

    This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

    Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

  • 1 Day Ago

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Licensed Preschool Teacher for High-Quality Early Education Program
  • Oak Hill Children's Center
  • Pownal, VT FULL_TIME
  • Summary Oak Hill Children's Center is a high-quality program (5 STARS in Vermont's Step Ahead Recognition System) located at 72 School House Road, Pownal, Vermont. Oak Hill serves children from the ag...
  • Just Posted

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Analyst
  • The Vermont Country Store
  • Manchester, VT FULL_TIME
  • The Position The Vermont Country Store is currently seeking an Analyst to join our Merchandising Team. The qualified candidate will support all multi-channel product analysis and assortment planning e...
  • 12 Days Ago

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Part Time Warehouse Utility
  • Utz Quality Foods, Inc
  • Mechanicville, NY PART_TIME
  • Utz Quality Foods is looking for a dependable, career-minded individual to join our team as a Part Time Warehouse Utility associate to work out of our Albany, NY Distribution Center. The Warehouse Uti...
  • 4 Days Ago

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Center Human Resource Manager
  • Bennington Health and Rehabilitation Center -...
  • Bennington, VT FULL_TIME
  • Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
  • 10 Days Ago

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Sr. Project Manager
  • Actalent
  • Waterford, NY OTHER
  • Looking for a Project Manager with Industrial Construction experienceIf interested in this position please email me directly: ***jmccullough@actalentservices.com***Description:The sr. project manager ...
  • 1 Day Ago

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0 Contact Center Quality Analyst, Sr. jobs found in Troy, NY area

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Senior Patient Accounts Processor (req 100771)
  • Whitney M Young Jr Health Center
  • Albany, NY
  • GENERAL RESPONSIBILITIES: The Senior Patient Accounts Processor at Whitney Young Health ensures the financial integrity ...
  • 3/28/2024 12:00:00 AM

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Lead Analyst- IT Global Finance- SAP FICO/Material Manager
  • Murtech Staffing and Solutions
  • Schenectady, NY
  • Job Description Job Description Title: Lead Analyst- IT Global Finance- SAP FICO/Material Manager Location: Niskayuna, N...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Cardiology - $1,924 per week
  • Adventist Health
  • Albany, NY
  • Supplemental Health Care is seeking a travel nurse RN Cardiology for a travel nursing job in Albany, New York. Job Descr...
  • 3/28/2024 12:00:00 AM

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Travel MRI Technologist - $2,461 per week
  • TRS Healthcare
  • Albany, NY
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Albany, New York. Job Description & Re...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,451 per week
  • Adventist Health
  • Albany, NY
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Albany, New York. Job Descrip...
  • 3/28/2024 12:00:00 AM

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Financial Services Administrative Assistant
  • Trustco
  • Albany, NY
  • EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for ...
  • 3/27/2024 12:00:00 AM

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Lab - Phlebotomist
  • All Medical Personnel
  • Schenectady, NY
  • Position: Phlebotomist Job Description: Experience doing blood draws, labeling specimens, centrifuging specimens, record...
  • 3/27/2024 12:00:00 AM

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Travel Nurse RN - ICU - Intensive Care Unit - $2,066 per week
  • Adventist Health
  • Troy, NY
  • Supplemental Health Care is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Troy, New Yo...
  • 3/25/2024 12:00:00 AM

Troy is a city in the U.S. state of New York and the seat of Rensselaer County. The city is located on the western edge of Rensselaer County and on the eastern bank of the Hudson River. Troy has close ties to the nearby cities of Albany and Schenectady, forming a region popularly called the Capital District. The city is one of the three major centers for the Albany Metropolitan Statistical Area (MSA), which has a population of 1,170,483. At the 2010 census, the population of Troy was 50,129. Troy's motto is Ilium fuit. Troja est, which means "Ilium was, Troy is". Today, Troy is home to Renssel...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Analyst, Sr. jobs
$53,553 to $73,092
Troy, New York area prices
were up 1.5% from a year ago

Contact Center Quality Analyst, Sr. in Yakima, WA
They also assist in developing, creating, and implementing quality processes and procedures; making recommendations for enhancements to training materials; and identifying opportunities for process and procedure changes to improve customer experience.
January 08, 2020