Contact Center Quality Analyst, Sr. monitors and evaluates inbound and outbound interaction quality. Tracks issues in the quality monitoring systems or tools and analyzes the results. Being a Contact Center Quality Analyst, Sr. provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. Additionally, Contact Center Quality Analyst, Sr. may suggest and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Quality Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Quality Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
We have an exciting opportunity for a full time LPN to join our ENT practice team of healthcare providers This is a fast-paced clinic that strives to provide exceptional care for our patients.
Under the direction of the Provider, RN, or Nurse supervisor, the LPN will have the opportunity to perform direct patient care including obtaining and recording vital signs, current health information, and assisting with in office procedures, as well as, answering various tasks.
Documents components of patients historyThis role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.
Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
0 Contact Center Quality Analyst, Sr. jobs found in Troy, NY area