Contact Center Quality Analyst, Sr. jobs in Vineland, NJ

Introduction

Overview

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 4-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center!

Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 5 years in a row!

This hybrid position is based in our Hammonton, New Jersey office.

Our Contact Center team enjoy:

• A starting salary of $48,642 to $60,000 annually (based on experience and credentials)
• Company paid training and professional state licensure.
• Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
• Hybrid work schedule once training is completed
• An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

The Opportunity 

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives (formal NJM title) in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Available Shift(s):

DAY SHIFT

Monday-Thursday 9:45AM - 6:00PM & every Saturday 8:30AM - 4:45PM

• Fridays & Sundays off

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls.
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary.
• Demonstrate effective time management to achieve performance goals/targets.
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

• Excellent verbal and written communication skills.
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word.
• Accurate keyboarding skills.
• Superior listening skills.
• Strong multi-tasking ability.
• Prior customer service or contact center experience.
• Quiet, distraction-free work area at home.
• High School Diploma or GED is required; an Associate or Bachelor’s degree is desired.
• Bilingual skills are valued, but not required.
• Personal Lines Authority License is a plus.

Additional Benefits Offered:

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Plus, additional company discounts for items like travel, service, car rental and more!

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.