Contact Center Quality Analyst, Sr. jobs in Virginia Beach, VA

Sentara is hiring a Sr. IT Systems Analyst

This is a Full-Time position with day shift hours and great benefits!

Work Location:

Remote opportunities available in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (state), West Virginia, Wisconsin, Wyoming

Job Responsibilities

Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements. Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses.

Will be responsible for interacting with our customers to gather detailed technical requirements and assuring our developers have what they need in order to create the code for ingestion. 

Acts as a liaison between the customer and developer.

Use SQL to perform data verification and validation to identify and resolve issues prior to business partners’ User Acceptance Testing.

Uses problem solving skills to determine root causes of issues.  Create incidents and work with developers and business partners to test and resolve issues.

Job Requirements:

Required to have a BLD – Bachelor's Level Degree

Experience in lieu of Bachelor’s Degree

Required to have 5 years of relevant experience with a degree

Required to have 7 years of relevant experience without a degree

Required to have minimum 3 years of Project Management experience

Required to have minimum 5 years of advanced SQL experience

Required to have Azure DevOps experience

Preferred Requirements:

Preferred to have experience with JIVA

Preferred to have experience with QNXT

Preferred to have Healthcare experience.

Preferred to have Virginia Medicare & Medicaid experience

Preferred to have understanding of HIPPA as it relates to PHI and PII data.

​Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Sentara Healthcare offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next. You have a variety of options for medical, dental and vision insurance, life insurance, disability and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave. Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

For applicants within Washington State, the following hiring range will be applied:  $76,315.20 to $ 127,212.80 annually.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-34477

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Keywords: Healthplan, MEDICARE, MEDICAID, Healthcare, SQL, JIVA, QNXT, HIPPA, PHI, PII, Azure DevOps, Remote, Alabama, Delaware, Florida, Georgia, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

• Bachelor's Level Degree