Contact Center Quality Assurance Auditor jobs in Anchorage, AK

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.
  

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under minimal supervision, this position is responsible for training, monitoring and auditing patient admissions, registration activities, productivity reports and training staff to ensure quality and compliance throughout the department.

Responsibilities:

Other information:

• K nowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s).
• K nowledge of HIPPA rules and regulations and State and Federal privacy laws.
• K nowledge of current healthcare trends, policies and regulations.
• K nowledge of the principles and practices of medical file and records management.
• K nowledge of basic medical terminology and clinic systems.
• K nowledge of Patient Registration workflows, systems, and policies.
• C omprehensive knowledge of computer, database, and network technologies.
• S kill in verbal and written communication.
• S kill in operating office equipment such as copiers and fax machines.
• S kill in establishing and maintaining cooperative working relationships with other employees.
• S kill in reviewing, researching, processing, and troubleshooting difficult matters.
• S kill in managing multiple priorities and tasks concurrently and meeting deadlines.
• A bility to adjust communication styles to audience.